NYAH FON
Sales Mang
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Senior bartender /mixologist
Mandarine oriental jumeira
09.2022 - Current
- Welcome and serve all guest with food and drinks
- Assist all guest with necessary information regarding food and drinks, making recommendations as regards to food and drinks
- Ensure that the bar is always clean and tidy, following all the hygiene and sanitization requirements
- Oversee and also assist my colleagues making sure all things regarding the bar and restaurant are done as per the standards
- Ensure that we have enough stock for a smooth operation every day
- Do all bar inventories as per the standards put in place by the price controller and also making sure to manage food and beverages cost
Senior Bartender /mixologist
Anantara the palms
09.2020 - 12.2021
- Company Overview: United Arab Emirates
- Train new bartender on all job aspects from drink preparation to building a great customer relationship and selling techniques
- Maintain the profitability of the bar according to set budget
- Welcome and greet all guests with a smile
- Maintain bar stock, replenishing daily as necessary
- Make engaging connections with guest to create loyalty
- Utilised expertise in bar to provide customer with first-class service
- Device unique events and special promotions to drive sales and revenue
- Plan, organise and control operation in the bar
- Create a friendly and a welcoming bar atmosphere to encourage guest comfort and satisfaction
- Maintain full bar and menu items and make recommendations
- Contribute to establishment positive feedback by providing excellent service
- Personalised customer experience by greeting customers by name, facilitating meaningful face-to-face interaction and catering to specific requests
- Perform all what is necessary to ensure customer needs were consistently met
- Enhance customer experience increasing customer engagement by 100%
- Developing unique and creative presentation of cocktails
- United Arab Emirates
Volunteer
Yaounde
01.2018 - 02.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Enhanced community engagement by organizing and leading local clean-up events.
Bartender
Fairmont Fujairah Beach Resort
08.2018 - 08.2020
- Company Overview: United Arab Emirates
- Prepare and serve drinks such as old fashion, manhattan, martini's pinacolada achieving outstanding quality and perfection
- Performed opening and closing of the bar ensuring cleaning and sanitising of the bar is done according to standard
- Take food and drinks order and serve within the establishment time frame
- Complete all side works and cleaning for each shift
- Accurate cash and credit handling
- Maintain a good personal hygiene and display a responsible and cooperative work attitude
- Pleasant and friendly, enjoy working in a fast pace environment
- United Arab Emirates
Bartender
Ayaba Hotel
01.2016 - 07.2018
- Company Overview: Cameroon
- Perform all duties assigned by the Bar manager
- Greet all guests in a positive and a friendly manner and make them feel welcome
- Ensure that guest satisfaction is excellent
- Make and serve drinks to all guests that come to the bar
- Ensure sufficient supplies of beverages were stocked at all times
- Arrange bottles and glasses to make attractive display
- Working knowledge of all food and beverages, supplies and equipment
- Working knowledge of health safety and sanitization products
- Perform all the opening and closing duties based on shift assignment
- Cameroon
Sales Manager
Hilton Yaounde
07.2014 - 12.2016
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Education
Ordinary and advance diploma -
PCHS BAMENDA
Bamenda, Northwest 01.2011 - 01.2014
Skills
Extensive beer knowledge
Employee training
Floor staff management
Marketing and sales experience
Enthusiastic communicator
Customer retention
Bar security
Problem solving
Organisation ability
Inventory control
Alcohol and general store ordering
Knowledge in spirits and wine
Cash control
Computer software
Cleanliness standards
Personal Information
- Nationality: Cameroonian
- Marital Status: Married
Timeline
Senior bartender /mixologist
Mandarine oriental jumeira
09.2022 - Current
Senior Bartender /mixologist
Anantara the palms
09.2020 - 12.2021
Bartender
Fairmont Fujairah Beach Resort
08.2018 - 08.2020
Volunteer
Yaounde
01.2018 - 02.2021
Bartender
Ayaba Hotel
01.2016 - 07.2018
Sales Manager
Hilton Yaounde
07.2014 - 12.2016
Ordinary and advance diploma -
PCHS BAMENDA
01.2011 - 01.2014
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