NUWOATI VIRGINIS YAYRATOR

• Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Increased client base by identifying and pursuing new business opportunities through market research and networking.
• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Delivered presentations at industry conferences, raising company profile and attracting potential clients.
• Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
• Fostered a positive work environment that encouraged open communication among team members, promoting collaboration toward achieving shared goals.
• Implemented innovative business development strategies to increase customer base and expand market share.
• Generated revenue growth by developing and executing targeted sales strategies to expand market share.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Stayed current on company offerings and industry trends.
• Selected correct products based on customer needs, product specifications and applicable regulations.

I was employed at Fidelity Bank Ghana with the Operations Department as a customer service officer (CSO)-teller

My responsibilities and key tasks include;

• Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
• Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
• Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
• Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
• Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
• Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
• Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
• Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
• Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
• Delivered prompt service to prioritize customer needs.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Since October 2020, I have been doing my National Service as a Banking Hall Executive with the Retail banking unit of Fidelity Bank Ghana Ltd (Madina market and Haatso Branch).

As a Banking Hall Executive, I was Involved in the following task:

• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Collaborated with back-office team members to facilitate seamless business execution.
• Developed sales strategies to achieve short and long-term sales revenue objectives.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Also, during my period there as a service personnel, I headed a sales promotion campaign group which my group came out the top in most sales leads generated for the branch in that year.

• I worked for 3 months on an internship as an administrative Assistant at the Council for Scientific and Industrial Research (CSIR) - Kumasi
• My responsibilities and key tasks included the following; Assisting in fielding telephone calls. Receiving and directing visitors. Word processing, creating spreadsheets and presentations. Filing of documents.

I was a Class Teacher at the Mesben Standard Academy - Tema between the period of MAY 2017 to AUGUST 2018

My responsibilities and key tasks included the following: .

• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Supported student physical, mental, and social development using classroom games and activities.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Incorporated multiple types of teaching strategies into classroom.
• Created and developed lesson plans to meet students' academic needs.
• Helped students explore concepts with engaging, learning-focused activities.