Nuella Anyeley Odonkor
La Accra
Summary
To contribute my personal and professional experience, working individually and collectively in order to achieve the set goals of any organization/work.
Overview
4
4
Languages
1
1
year of post-secondary education
22
22
years of professional experience
Work History
Billing and Claims Officer
Accra Medical Center
06.2024 - Current
- Conducted audits of claims to ensure accuracy and compliance
- Coordinated individual insurance claims with respective companies and portals to ensure timely processing
- Operated POSH/MEDSERVE software to manage insurance claims processing
- Edited bills in HMS for accuracy and compliance with regulatory standards
- Prepared procedure invoices for approval from insurance companies to facilitate reimbursement
- Liaising with the insurance company for smooth workflow with clients
Centralized Billing Team Member
C&J Medical and Diagnostic Hospital
04.2016 - 05.2016
- Managed billing for all services at Hospital, ensuring accuracy and compliance
- Managed patient billing and discharge processes within the ward
- Processed insurance claims and secured authorization for necessary procedures
- Explained procedures and associated costs to clients
- Giving procedure explanations and costs to clients
Quality Assurance Officer at Records (COHSASA)
C&J Medical and Diagnostic Hospital
01.2015 - 04.2016
- Ensured compliance with COHSASA modules
- Streamlined workflow processes at Records
- Coordinated filing procedures to ensure accuracy and accessibility of records.
Records Officer
C&J Medical and Diagnostic Hospital
01.2014 - 01.2015
- Maintained accurate client bio data in hospital software to support patient care and record-keeping
- Updated client bio data in hospital software to ensure accuracy.
- Provided customer care support to ensure client satisfaction.
- Processed individual and corporate medical records to ensure compliance and timely access to information
Administrative Assistant (Laboratory Unit)
C&J Medical and Diagnostic Hospital
07.2013 - 01.2014
- Advised patients on necessary instructions for upcoming tests, ensuring clarity and compliance.
- Prepared patients' laboratory reports for scheduled appointments.
- Proactively improved laboratory service by anticipating patient needs for timely result provision.
- Managed unit requisitions and supported manager with various requests to streamline operations.
- Assisted customers with inquiries and support at the service desk.
Coordinator Of Medical Exams and Records Head
C&J Medical and Diagnostic Hospital
12.2012 - 07.2013
- Registered and maintained accurate client/patient data in Hospital's Management System to ensure reliable information access.
- Supervised secretarial and administrative staff in Records Unit to streamline operations and enhance workflow.
- Supervised secretarial and administrative staff in Records Unit to enhance operational efficiency.
- Arranged reports for timely dispatch and delivery to relevant departments.
- Provided customer support by addressing inquiries and resolving issues.
- Facilitated induction and training of new administrative staff to ensure effective onboarding and integration into the team.
Administrative Assistant (Cardiology Unit)
C&J Medical and Diagnostic Hospital
06.2012 - 07.2013
- Managed appointments and supported daily operations of department, including personal matters, inventory and stock control, and accurate record keeping.
- Prepared requisitions for unit, ensuring timely procurement of necessary supplies.
- Resolved technical problems with equipment to ensure operational efficiency. that come up in terms of equipment usage faults as well as making sure that the equipment is in good form always.
- Acted as customer representative, addressing inquiries and resolving issues for clients.
- Liaised with accounts for billing processes to credit companies.
Interim Head Centralized Billing Team C&J Tudu Branch
C&J Medical and Diagnostic Hospital
05.2016 - 01.2009
- Oversaw team operations to ensure smooth workflow and effective communication
- Ensured compliance with health insurance regulations to mitigate risks and maintain standards
- Educated team members on daily updates from client companies to enhance service delivery
- Conducted medical exams to assess patient health needs
- Processed insurance claims returns to maintain accurate records
- Performed medical exams to evaluate patient health needs
Cashier
B5 Plus Limited
01.2005 - 01.2009
- Handled customer cash transactions efficiently
- Prepared cash vouchers for accurate record-keeping
- Executed bank deposits to ensure timely fund availability
- Organized and maintained clients' files and records for easy access.
- Tabulating workers' salaries
- Tabulating workers' salaries
- Balanced daily financial transactions to maintain financial integrity
Education
Associate of Arts - Administrative Secretarial Practice
Institute of Professional Studies
Accra 12.2007 - 01.2008
Computing
LatteDaySaintsTrainingSchool
Accra 06.2001 - 01.2002
SSCE -
Krobo Girls' Secondary School
Skills
- Claims adjudication
- Insurance billing
- Claims processing
- Billing audit
- Computer literacy
- Effective communication
- Positive teamwork
- Interpersonal skills and team player
- Self-motivated work
Personal Information
Date of Birth: 1983-12-05
Training and Short Courses
- 2015 Customer Service Excellence Masterclass Training (AFRICAN MANAGEMENT SERVICES COMPANY)
- 2012 Infection Control (MEDICAL AND SURGICAL SKILLS INSTITUTE)
Languages
English
Professional
Ga
Native/ Bilingual
Twi
Native/ Bilingual
Dangme
Native/ Bilingual
Timeline
Billing and Claims Officer
Accra Medical Center
06.2024 - Current
Interim Head Centralized Billing Team C&J Tudu Branch
C&J Medical and Diagnostic Hospital
05.2016 - 01.2009
Centralized Billing Team Member
C&J Medical and Diagnostic Hospital
04.2016 - 05.2016
Quality Assurance Officer at Records (COHSASA)
C&J Medical and Diagnostic Hospital
01.2015 - 04.2016
Records Officer
C&J Medical and Diagnostic Hospital
01.2014 - 01.2015
Administrative Assistant (Laboratory Unit)
C&J Medical and Diagnostic Hospital
07.2013 - 01.2014
Coordinator Of Medical Exams and Records Head
C&J Medical and Diagnostic Hospital
12.2012 - 07.2013
Administrative Assistant (Cardiology Unit)
C&J Medical and Diagnostic Hospital
06.2012 - 07.2013
Associate of Arts - Administrative Secretarial Practice
Institute of Professional Studies
12.2007 - 01.2008
Cashier
B5 Plus Limited
01.2005 - 01.2009
Computing
LatteDaySaintsTrainingSchool
06.2001 - 01.2002
SSCE -
Krobo Girls' Secondary School