Nti Boamah Darko
Tema
Summary
Dynamic and results-driven Team Leader with a decade’s worth of experience in retail and branch banking. Proven expertise in overseeing a team of 7 direct reports, enhancing performance, and ensuring strict regulatory compliance. Successfully managed operations leading to successive satisfactory audit reports. Committed to delivering exceptional customer service and fostering a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Team Leader - Customer Service
Stanbic Bank Ghana
Tema
04.2022 - Current
- Ensures that sales targets and budget allocations are consistently met.
- Maintains a robust control environment in accordance with regulatory requirements.
- Enforce sound risk management practices.
- Ensures that staff provide the required levels of service to clients.
- Enables and stimulates the growth and development of direct reports and team members.
ATM Custodian
Stanbic Bank Ghana
Tarkwa, Takoradi And Tema
08.2017 - 04.2022
- Performed daily inspections and balancing of ATM for proper functioning and appearance.
- Repaired minor mechanical issues with ATMs such as jammed bills or cards stuck inside the machine.
- Ensured that all bank-owned ATMs were compliant with applicable laws and regulations.
- Monitored customer feedback regarding ATM services and addressed any complaints in a professional manner.
- Researched discrepancies between actual cash balances reported by an ATM vs. system-generated balance reports.
- Migrated 50% of branch’s customer base into digital channels.
- Ensured efficient shop floor management resulting in smooth client experience.
Teller
Stanbic Bank Ghana
Accra
04.2015 - 08.2017
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Cross-sold additional bank products when applicable to meet customer needs.
- Identified opportunities to refer customers to other areas of the bank for additional services.
Teller
Noswall Management Services
06.2014 - 06.2015
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Explained the features of various banking products available to customers.
- Answered customer inquiries regarding bank products and services.
Education
Diploma - Payment Systems And Services Act
National College of Bankers
Accra 05-2023
Bachelor of Education - Management
University of Cape Coast
Cape Coast 05-2012
Skills
- Public Speaking and Presentation Skills
- People Management
- Customer Management
- Complaint resolution
- Conflict resolution and de-escalation
- Salesforce CRM
Languages
English
First Language
Achievements.
- Best AtM and Asset custodian 2021
- Best branch for operational excellence
Timeline
Team Leader - Customer Service
Stanbic Bank Ghana
04.2022 - Current
ATM Custodian
Stanbic Bank Ghana
08.2017 - 04.2022
Teller
Stanbic Bank Ghana
04.2015 - 08.2017
Teller
Noswall Management Services
06.2014 - 06.2015
Diploma - Payment Systems And Services Act
National College of Bankers
Bachelor of Education - Management
University of Cape Coast