Noble Ametepi
Blue Skies
Accra
2
years of professional experience
Early-career IT Support Engineer with hands-on experience in help desk support, hardware diagnostics, software installation, and user account administration. Known for solving problems quickly and keeping desktops, laptops, printers, and networks running smoothly.
Work History
IT Support Engineer
2 Years- Troubleshot desktop, laptop, and printer issues for Blue Skies staff to ensure seamless operations.
- Resolved email, network, and Microsoft Office issues for Blue Skies users to enhance productivity.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Applied software updates and security patches across Blue Skies devices.
- Set up user accounts, passwords, and access permissions for Blue Skies employees.
- Identified and analyzed hardware faults on workstations to facilitate repairs. on Blue Skies workstations and peripheral equipment
- Configured routers and switches according to organizational specifications.
- Assisted with network infrastructure design and implementation.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Supervised workers installing data communications equipment and software.
Education
Bachelor of Science - Computer Science
Skills
Technical support
User support
Remote assistance
Network troubleshooting
Help desk management
System administration
Network configuration
Server management
Operating systems
Software installation
Hardware diagnostics
IT documentation
Technical documentation
Microsoft Office
Microsoft outlook
Problem solving
Timeline
IT Support Engineer
Blue Skies
10.2024 - CurrentRead More
Accra Technical University
Bachelor of Science from Computer Science
Read More