Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ninkaabs Fiifi Solomon

Kumasi

Summary

Dynamic marketing professional with proven success at Maxbuy in enhancing brand visibility and driving customer engagement. Skilled in digital marketing and customer relationship management, I excel at developing promotional materials and implementing effective sales strategies. Known for building strong client relationships and delivering exceptional service, I thrive in fast-paced environments. Hardworking Marketing Specialist with demonstrated knowledge of graphic design, copywriting, and project management. Brings many years of marketing experience along with decisive and hardworking approach. Talent for devising creative strategies. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

1
1
year of professional experience

Work History

Community Marketing Agent

Maxbuy
Accra
09.2023 - 12.2023
  • Participated in trade shows and conferences to represent the company's products and services.
  • Evaluated digital presence by product, service or brand to help define digital strategies.
  • Provided excellent customer service by responding promptly to inquiries.
  • Collaborated with other departments on marketing initiatives and campaigns.
  • Developed promotional materials such as flyers, brochures, newsletters.
  • Devised processes for using research data to identify and capitalize on advertising opportunities.
  • Ensured compliance with local regulations regarding promotions.
  • Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness.
  • Established relationships with local businesses, organizations, and influencers in order to promote brand visibility in the community.
  • Responded promptly to customer inquiries via email or telephone calls.

Sales Agent

Afra K fashion School
Accra
02.2023 - 04.2023
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Developed key customer relationships to increase sales.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Maintained accurate records of all sales activities in the company's CRM system.
  • Coached new employees on best practices for closing deals quickly and efficiently.
  • Offered coupons and special deals to increase customer spending.
  • Replenished and arranged items to maintain appearance.
  • Produced sales documents, finalized deals and filed records.
  • Reviewed files, recordings, and other documents to obtain information to respond to requests.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Negotiated contracts with customers to secure sales deals.
  • Improved customer service feedback scores through outstanding service.
  • Resolved customer complaints promptly and effectively.

Education

BBA - Marketing

KNUST
Kumasi,Ghana
09-2025

Skills

  • Digital marketing
  • Market research
  • Customer relationship management
  • Promotional material development
  • Sales strategy
  • Brand promotion
  • Excellent communication
  • Customer engagement
  • Customer meeting organization
  • Customer service
  • Client relationship management
  • Effective communication
  • Decision-making
  • Customer segmentation
  • Social media best practices

Languages

English
Beginner
A1

Timeline

Community Marketing Agent

Maxbuy
09.2023 - 12.2023

Sales Agent

Afra K fashion School
02.2023 - 04.2023

BBA - Marketing

KNUST
Ninkaabs Fiifi Solomon