Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Nimatu Ibrahim

Nimatu Ibrahim

Accra

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Communications Officer

iSpace Foundation
Accra
10.2022 - Current
  • Create and publish monthly newsletters
  • Write social media captions for post
  • Work with media team to create social media content
  • Establish and maintain communication between the company's internal and external customers through in-person and virtual engagements.

Customer Success Assistant

DreamOval Limited
Accra
06.2021 - 08.2022
  • Assisted with customer on-boarding through virtual trainings
  • Pioneered pre-emptive support for customers
  • Lead Design Thinking team on a project that lead to the shortening of the USSD code for customers
  • Compiled weekly departmental report through PowerPoint presentations and visual dashboards
  • Took customer feedback through surveys and forms
  • Created call scripts for the customer service departed
  • Assisted with the creation of customer onboarding process flow
  • Liaised with sales and product team to push product updates an new product releases to customers

Research Volunteer

Ghana Tech Lab
Accra
03.2021 - 04.2021
  • Identified and mapped out thirty government institutions relevant to the startup support around Accra Central
  • Presented questionnaires to the various offices and subsequent follow-up through calls and emails and in-person visits
  • Took GPS location of all offices
  • Compiled and submitted data collected through virtual forms

Education

Bachelor of Arts - Political Science And Geography

University of Ghana
Accra, Ghana
06.2021

Skills

  • Communication Planning
  • Newsletters Creation
  • Verbal and Written Communication
  • Strong Interpersonal skills
  • Public Speaking
  • Data Collection and Compilation
  • Community Relationship Building
  • Customer Service
  • Canva Designing (beginner)

Timeline

Communications Officer

iSpace Foundation
10.2022 - Current

Customer Success Assistant

DreamOval Limited
06.2021 - 08.2022

Research Volunteer

Ghana Tech Lab
03.2021 - 04.2021

Bachelor of Arts - Political Science And Geography

University of Ghana

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Nimatu Ibrahim