Nii Awuley Clottey
Accra
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Underwriter
Prudential Life Insurance Ghana
Accra
01.2021 - Current
- Gathered and analyzed information to determine risk acceptability.
- Reviewed and evaluated applications for life insurance policies to determine risk factors.
- Maintained up-to-date knowledge of industry trends, regulations and compliance requirements.
- Utilized underwriting software to determine risk and make approval decisions.
- Provided recommendations for risk management and insurance coverage.
- Utilized diverse data tools and processes to analyze, interpret and manage data.
- Implemented underwriting strategies to minimize risk and maximize profitability.
- Trained junior underwriters and support staff in underwriting processes and policies.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Applied rating to encourage safe, profitable distribution of risks.
- Entered and maintained risk information in various information systems.
- Attended industry seminars on underwriting practices and procedures.
- Provided technical advice and guidance to agents concerning underwriting matters.
- Analyzed medical records, financial data, and other pertinent information to assess applicants' insurability.
- Communicated decisions related to pending applications in a timely manner.
- Ensured compliance with state regulations regarding life insurance products.
- Prepared reports summarizing the results of underwriting activities.
- Determined the amount of coverage based on applicant's age, health status, and lifestyle choices.
- Investigated potential claims involving high value cases requiring special handling.
- Evaluated insurance applications to approve or decline risks based on company guidelines.
Claims Officer
Prudential Life Insurance Ghana
Accra
01.2020 - 12.2020
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Analyzed data from various sources to identify trends in fraudulent activities or potential areas of risk.
- Maintained accurate records of all claims processed and updated case management software accordingly.
- Determined the merits of each claim based on company policy and regulations.
- Investigated customer claims and collected evidence, such as medical records, photos, police reports.
- Communicated regularly with customers throughout the claims process via email, telephone, or other methods of communication.
- Reviewed and analyzed customer claims to determine whether they were valid or not.
- Calculated compensation payments for approved claims according to legal guidelines and company policy.
- Developed strategies for improving customer service standards while minimizing costs associated with processing claims.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
- Worked closely with other departments within the organization to ensure that all necessary information is gathered for each claim.
- Resolved customer complaints in a timely manner by providing clear explanations of policies and procedures.
- Signed payment approvals accepted claims.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
Policy Administrator
Prudential Life Insurance Ghana
Accra
11.2016 - 12.2019
- Ensured that all relevant documentation is updated according to any modifications made to existing policies.
- Drafted policy documents in accordance with legal guidelines.
- Facilitated communication to clients regarding policy-related matters.
- Developed and implemented new policies to enhance operational efficiency.
- Analyzed the impact of proposed changes on existing policies and procedures.
- Supervised subordinate staff in carrying out daily duties and activities.
- Implemented new technologies to enhance workplace productivity levels.
- Ensured the security and confidentiality of sensitive information.
- Monitored and reported on operational performance metrics.
- Oversaw the development and implementation of operational procedures.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented strategies to take advantage of new opportunities.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Customer Care Consultant
Surfline Communications Ltd.
Accra
09.2015 - 10.2016
- Provided technical support to customers by troubleshooting software and hardware issues.
- Generated reports on customer service performance metrics such as response times, resolutions rates.
- Resolved customer complaints regarding products or services in a timely manner.
- Assisted customers with navigating the company website for locating products and services.
- Answered customer inquiries related to product features and services via email, telephone and online chat.
- Delivered customer support to high call load each shift.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Recommended potential products or services after analyzing customer needs.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Educated customers where applicable to alleviate need for future contact.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Life Cycle Intern (Telemarketing)
Surfline Communications Ltd.
Accra
08.2014 - 08.2015
- Prepared reports summarizing project progress and results for management review.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained up-to-date knowledge of company products and services.
- Identified potential customers through cold calling and database research.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Conducted surveys with current customers regarding their satisfaction levels with products or services.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Initiated outbound calls to prospective clients using scripts.
- Identified opportunities for upselling additional products or services based on customer needs.
- Followed up on sales leads through outbound calling.
- Developed new leads each day at or above quotas.
Education
Certificate - Data Analytics With Excel
JPCANN Associates Group
Accra11-2023
Project Management
Cambridge Center of Excellence
British Council09-2023
Bachelor of Arts - Psychology
University Of Ghana
Legon06-2014
Certificate - Insurance
Ghana Insurance College
AccraSkills
- Analyzing data
- Risk Mitigation
- Managing risk
- Policy Interpretation
- Insurance knowledge
- Risk Assessment
- Client Relationship Building
- Quality Control
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
- Business Correspondence
- Analytical Thinking
- Analytical Skills
Languages
English
First Language
Spanish
Beginner
A1
French
Beginner
A1
Certification
- Understanding reinsurance practices and procedures for effective underwriting
- Role of forensic experts in claims management Life, critical illness and disability insurance webinar
- Data analytics with excel
- Project management course
- Digital marketing strategy
- Design thinking and innovation
- Digital transformation roadmap
Affiliations
- Ergonomics at work
- Mental health aider
- Innovation
Accomplishments
- Innovation projects - 5 projects
- Ceo awards
Timeline
Underwriter
Prudential Life Insurance Ghana
01.2021 - Current
Claims Officer
Prudential Life Insurance Ghana
01.2020 - 12.2020
Policy Administrator
Prudential Life Insurance Ghana
11.2016 - 12.2019
Customer Care Consultant
Surfline Communications Ltd.
09.2015 - 10.2016
Customer Life Cycle Intern (Telemarketing)
Surfline Communications Ltd.
08.2014 - 08.2015
Certificate - Data Analytics With Excel
JPCANN Associates Group
Project Management
Cambridge Center of Excellence
Bachelor of Arts - Psychology
University Of Ghana
Certificate - Insurance
Ghana Insurance College
- Understanding reinsurance practices and procedures for effective underwriting
- Role of forensic experts in claims management Life, critical illness and disability insurance webinar
- Data analytics with excel
- Project management course
- Digital marketing strategy
- Design thinking and innovation
- Digital transformation roadmap
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