Deborah Ewurabena Amporful
Accra
Summary
Driven professional with a proven track record in customer satisfaction and team efficiency. Demonstrated my leadership and organizational skills during tenure at Kitea Furniture Ghana.
Expertise in creating training programs and resolving service issues, resulting in enhanced client relations and operational workflows. Proficient in Microsoft Suite and skilled in interpersonal communication, with a dependable and positive approach to achieving corporate goals.
Overview
18
18
years of professional experience
Work History
Head of After Sales Unit / Customer Service
Kitea Furniture Ghana
01.2023 - Current
- Designed a comprehensive training program for recent hires in customer-facing roles.
- Maintain optimal performance of the after-sales reception unit to enhance customer service experience.
- Partnered with logistics to mitigate problems identified in shipments
- Streamlined interactions within cross-functional departments
- Ensure accurate schedule adherence for deliveries
- Monitored customer complaints regularly and ensured timely resolution.
- Ensured high levels of client contentment through effective issue resolution
- Generated creative strategies for boosting team efficiency
- Resolved product and service issues through teamwork.
Client Service Executive
Clik Ghana Ltd
03.2015 - 01.2020
- Cultivate ongoing connections with existing clientele
- Ensured swift resolution of customer issues
- Provided timely responses to customer questions
- Establish connections with prospective buyers
- Coordinate with clients to ensure efficient service provision
- Ensured swift and accurate customer service support.
- Cultivated strong client relationships through effective issue resolution
- Ensured quality service through timely order processing
Executive
CharterHouse Media
09.2012 - 02.2014
- Coordinated placement of media content across various platforms
- Oversaw management of barter deals across various media houses
- Leveraged media connections to enhance brand visibility through positive reporting
- Draft press releases and other PR communications.
- Coordinated publicity initiatives at Tullow Oil
- Crafted strategic plans, enhancing the team's productivity.
- Analyzed competitive landscapes to inform strategy.
- Facilitated monthly discussions with executive teams on PR outcomes.
Teller/Customer Relations Officer
Societal General - SSB
09.2009 - 08.2012
- Resolve client issues effectively
- Promoted the bank's product and service offerings.
- Managed distribution of cheque books and ATM PINs
- Guided clients in evaluating various banking services
- Maintain and manage the cash area.
- Managed a range of banking services including deposits, withdrawals, and loan payments
- Validated customer IDs to meet regulatory requirements.
- Handled daily cash drawer reconciliations.
Content and PR Officer
Connect Marketing Services
06.2008 - 01.2009
- Maintained social media and web pages consistently.
- Worked closely with project managers to design high-quality television content
- Conduct research on market trends
- Optimized advertising budgets
- Developed press materials and cultivate beneficial relationships with media outlets
Reporter and Proofreader
Weekly Fylla Entertainment Paper
10.2007 - 05.2008
- Conducted interviews with key figures and sources to obtain information for stories.
- Researched, wrote, edited and proofread news articles for accuracy and clarity.
- Gathered facts from multiple sources to complete investigative reports.
National Service Personnel
Ministry of Foreign Affairs, Ghana
09.2006 - 07.2007
- Coordinated daily administrative tasks including scheduling and correspondence
- Executed various assignments within the NEPAD Bureau Office
Education
MBA - Marketing Management
High Skies College
Tema, Accra09-2025
B.A - Communication Studies (Public Relations)
Ghana Institute of Journalism (GIJ)
Accra06.2013
Diploma - Communications Studies
Ghana Institute of Journalism (GIJ)
Accra06.2006
SSCE -
Ghana National College (SSSCE)
Cape Coast06.2002
Skills
- Microsoft Suite
- Organizational skills
- Managerial skills
- Leadership
- Interviewing
- Communication
- Customer-Centric
- Report writing
- Teamwork and Collaboration
- Relationship Building
- Interpersonal Communication
- Supervision and leadership
- Friendly, Positive Attitude
- Dependable and Responsible
Languages
- English
- Fante
- Ga
- Twi
References
- Emmanuel Kwesi Modey, CEO, Clik Ghana Ltd, Accra, Greater Accra, 0244 384450
- Lydia K. Danquah, Branch Manager, SG-SSB, Spintex Road Branch, Accra, Greater Accra, 0244 330941
- Nii Amah Dagadu, Corporate Affairs Manager, MultiChoice Ghana Ltd., Ghana, 020 4005252
Personal Information
- Date of Birth: 12/18/84
- Gender: Female
- Nationality: Ghanaian
Timeline
Head of After Sales Unit / Customer Service
Kitea Furniture Ghana
01.2023 - Current
Client Service Executive
Clik Ghana Ltd
03.2015 - 01.2020
Executive
CharterHouse Media
09.2012 - 02.2014
Teller/Customer Relations Officer
Societal General - SSB
09.2009 - 08.2012
Content and PR Officer
Connect Marketing Services
06.2008 - 01.2009
Reporter and Proofreader
Weekly Fylla Entertainment Paper
10.2007 - 05.2008
National Service Personnel
Ministry of Foreign Affairs, Ghana
09.2006 - 07.2007
MBA - Marketing Management
High Skies College
B.A - Communication Studies (Public Relations)
Ghana Institute of Journalism (GIJ)
Diploma - Communications Studies
Ghana Institute of Journalism (GIJ)
SSCE -
Ghana National College (SSSCE)
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