Gloria Anaba
Accra
Summary
Friendly and highly adaptable customer service professional with experience in retail and hospitality.
Passionate about delivering excellent in-flight service, ensuring passenger safety, and representing Emirates Airline with professionalism and warmth. Seeking a cabin crew position to contribute positively to a global airline team.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Best Of All Catering Services
01.2024 - Current
- Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
- Managed customer feedback, implementing solutions to enhance service quality and improve satisfaction.
- Coordinated scheduling for customer appointments, optimizing team workflow and resource allocation.
- Developed training materials for new staff, enhancing onboarding process and ensuring consistency in service delivery.
- Assisted customers with purchases and resolved complaints calmly and professionally.
- Maintained a welcoming and tidy environment to ensure customer satisfaction.
- Handled transactions and worked in a fast-paced environment with minimal supervision.
Event Usher
Volunteer Work
01.2024 - Current
- Greeted and directed attendees, ensuring smooth entry processes and positive guest experiences.
- Monitored crowd flow, maintaining safety and compliance with venue regulations.
- Assisted in setup and teardown of event spaces, contributing to efficient operations.
- Provided information regarding event schedules and location details to enhance attendee engagement.
Makeup Artist
5Gs Glam
04.2024 - 06.2025
- Assisted clients in selecting appropriate makeup products for various occasions.
- Developed skills in applying makeup techniques to enhance clients' features.
- Maintained cleanliness and organization of makeup tools and workstation.
- Collaborated with team members to create visually appealing looks for events.
Sales Attendant
Jan Enterprise
10.2022 - 11.2023
- Assisted customers with product selection and inquiries, providing exceptional service to enhance satisfaction.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Maintained merchandise displays, ensuring products were organized and visually appealing to boost sales.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
Education
High School Diploma -
Bolgatanga Secondary Senior High
Upper East09-2022
Skills
- Cash handling
- Complaint handling
- Customer consultation
- Complaint resolution
- Conflict resolution
- Multilingual ability
- Emergency handling
- Cultural sensitivity
- Adaptability to different work environments
- Ability to stay calm under pressure
- Excellent grooming and presentation
Additional Information
- Travelling
- Learning new languages
- Volunteering
- Cooking / Baking
- Photography
Timeline
Makeup Artist
5Gs Glam
04.2024 - 06.2025
Customer Service Assistant
Best Of All Catering Services
01.2024 - Current
Event Usher
Volunteer Work
01.2024 - Current
Sales Attendant
Jan Enterprise
10.2022 - 11.2023
High School Diploma -
Bolgatanga Secondary Senior High
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