NICHOLINA YVONNE KORTO
Accra
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Focused Professional handling diverse administrative functions. Proven history managing competing priorities in fast-paced and rapidly changing environments.
Overview
12
12
years of professional experience
Work History
Administrative Coordinator
Mangel Klicks Company Limited
02.2024 - Current
- Streamline office operations by implementing efficient administrative processes and procedures.
- Enhance communication between departments with timely and accurate preparation of reports and documents.
- Reduce expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Improve customer satisfaction through prompt and professional handling of inquiries and concerns.
- Manage calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Organize successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Increase team productivity with effective delegation of tasks and prioritization of responsibilities.
- Maintain a well-organized filing system to ensure easy access to important records and documents.
- Assist in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Support project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Ensure compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Provide exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Collaborate with cross-functional teams to achieve project objectives within tight timelines.
- Develop strong working relationships with vendors, negotiating favorable contract terms while ensuring timely delivery of goods or services.
- Facilitate smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
Personal Assistant
Intelligence Nature International
11.2017 - 12.2017
- Supported the CEO by providing a high standard of personal executive level assistance to meet the needs of the CEO's objectives, including a significant amount of diary management, setting up meetings, hospitality, travel and visa arrangements
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between CEO and team members by acting as a liaison.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Developed relationships with key stakeholders, fostering trust and rapport within the network of contacts.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Administrative Officer
Sungsuma Limited
06.2015 - 07.2016
- Provided administrative and clerical support to the Managing Director
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Contributed to successful projects by providing essential administrative support and resource management.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Updated reports, managed accounts, and generated reports for company database.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Performed wide-ranging administrative, financial and service-related functions.
- Served as corporate liaison for finance, IT and marketing departments.
Administrative Officer
The BEIGE Group (Babbel Limited)
11.2012 - 05.2015
- Prepared correspondence for onward executive review and approval
- Identified, scheduled and coordinated calls on executives and various departments.
- Coordinated all administrative services, petty cash and records management control.
- Organized meetings; managerial and departmental.
- Responsible for supplies and maintenance of inventory.
- Maintained an electronic database for all contacts.
- Provided receptionist services and interpreted administrative and operating policies for staff.
- Maintained hard copy and electronic filing system (confidential/general).
- Generally assisted the finance department.
- Acted as an HR liaison between Babbel staff and Beige Group HR office by organizing orientations, trainings for staff.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
- Drafted contracts, budgets, and various reports with direction from manager.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Managed executive calendar and coordinated weekly project team meetings.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
- Drafted contracts, budgets, and various reports with direction from manager.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Managed executive calendar and coordinated weekly project team meetings.
- Coordinated board and committee meetings, including schedules and information preparation and distribution.
National Service Person (Finance Officer)
BEIGE Capital Savings & Loans Limited
02.2012 - 09.2012
- Processed Fixed Term Deposit (FTD) Redemption daily
- Disbursed cheques to various clients.
- Processed Fixed Term Deposit (FTD) Redemption daily.
- Disbursed cheques to various clients.
- Updated and coded cash books for system uploads.
- Filed payment vouchers (PVs).
- Raised PVs and payments of administrative expenses.
- Reviewed operational and administrative letters.
- Liaised between clients and management.
- Researched and updated all required materials needed for all executives.
- Produced ad-hoc reports and documents for senior team members.
Education
BSc. Administration (Marketing option) -
Central University College
Accra, Greater-Accra01.2011
WASSCE (General Arts) -
Ofori Panin Senior High School
Kukurantumi, Eastern01.2006
Skills
- Microsoft office proficiency
- Google Suite
- Strong problem solver
- Excellent organizational skills
- Dedicated team player
- Excellent interpersonal skills
- Results-oriented
- Analytical & decision making skills
Accomplishments
- Collaborated with team of 1 in the development of Weekend Driver Allowance.
References
- Foster Nyarko Brobbey, +233 243275617, fnbrobbey@gmail.com
- Edward Nyarko, +233 244735822, eddienyarko@gmail.com
- Dr. Charles Ackon, +233 24 423 4010, ceo@mangelklicks.com
Languages
English
Bilingual or Proficient (C2)
Timeline
Administrative Coordinator
Mangel Klicks Company Limited
02.2024 - Current
Personal Assistant
Intelligence Nature International
11.2017 - 12.2017
Administrative Officer
Sungsuma Limited
06.2015 - 07.2016
Administrative Officer
The BEIGE Group (Babbel Limited)
11.2012 - 05.2015
National Service Person (Finance Officer)
BEIGE Capital Savings & Loans Limited
02.2012 - 09.2012
BSc. Administration (Marketing option) -
Central University College
WASSCE (General Arts) -
Ofori Panin Senior High School
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