Nicholas Kwame Takoe
Tema
Summary
Geological Engineering graduate with a strong academic foundation from KNUST and over 5 years of professional experience in customer-focused technical roles. Currently seeking to transition into a career in engineering, leveraging strong analytical, field coordination, and technical problem-solving skills developed in the telecoms industry.
Overview
10
10
years of professional experience
Work History
Customer Service Engineer
Telecel Ghana
11.2019 - Current
- Provided technical support and service delivery for FTTH broadband customers.
- Assisted in troubleshooting, diagnosing, and resolving network and connectivity issues.
- Coordinated with field teams on fiber installations and repairs at customer sites.
Customer Service Engineer
ABSG LTD
03.2017 - 09.2019
Provided technical support and service delivery for FTTB broadband customers
Assisted in troubleshooting, diagnosing, and resolving network and connectivity issues.
Teacher
National Service
08.2015 - 09.2016
Education
Bachelor of Science - Geological Engineering
KNUST
Kumasi, Ghana06-2015
WASSCE - General Science
St. Peter’s Senior High School
Nkwatia-Kwahu, Eastern Region06-2011
Skills
- FTTH Infrastructure & Troubleshooting
- Customer obsession
- Sample Preparation & Laboratory Testing
- Geological Mapping & Soil Core Logging & Sampling
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Driving (license B holder)
Additional Information
Married.
Birth Date: 29/12/1990
Age: 34.
Strengths
- Attention to Detail
- Team Player
- Good Communication
- Adaptable and Fast Learner
Timeline
Customer Service Engineer
Telecel Ghana
11.2019 - Current
Customer Service Engineer
ABSG LTD
03.2017 - 09.2019
Teacher
National Service
08.2015 - 09.2016
Bachelor of Science - Geological Engineering
KNUST
WASSCE - General Science
St. Peter’s Senior High School
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