NICHOLAS TELAR KWEKU
Akim Oda
Summary
Detail-oriented professional with a strong technical background, recognized for adhering to operational procedures and delivering results. Proven ability to identify technical issues and implement timely solutions that enhance client satisfaction. Skilled in training team members and fostering collaborative environments while also excelling in independent tasks.
Overview
10
10
years of professional experience
Work History
Field Investigator/ Billing Group Leader
Electricity Company of Ghana
Akim Oda
09.2014 - Current
- Coordinated identification of technical and commercial development issues for the Adora billing team.
- Collaborated with mapping team to ensure accuracy of all geographical codes and GPS addresses.
- Formulated consistent plans enhancing billing efficiency up to 96%.
- Managed a group of four investigators, leading to the identification and resolution of reversed meters cases.
- Enhanced billing precision through accurate geographic customer data.
- Handled client interactions with professionalism, resolving issues within the agreed timeframe based on complaint urgency.
- Utilized billing software to analyze customers' billing history.
- Identify irregularities in billing, and initiate the necessary adjustment.
- Designed and delivered training to newly employed meter readers, acquainting them with company operational procedures.
- Utilize Google Maps to design codes for a certain category of customers that cannot be found in our database.
Education
BSc. - Electrical Engineering
Regional Maritime University
06.2019
Higher National Diploma - Electrical / Electronic Engineering,
Kumasi Polytechnic
Kumasi06.2008
Secondary School Certificate - Senior Secondary Certificate Examination
West Africa Examination Council ( Private )
Koforidua Ghana12.2004
Electrical Engineering Technician Part I - Electrical Engineering
Kumasi Polytechnic
Kumasi, Ghana07.2004
Skills
- Data Insights Generation
- Analytical Problem Solving
- Effective Time Management
- Effective Communication
- Strong Customer Support Skills
- Analytical & Critical thinking
Affiliations
- English
Timeline
Field Investigator/ Billing Group Leader
Electricity Company of Ghana
09.2014 - Current
BSc. - Electrical Engineering
Regional Maritime University
Higher National Diploma - Electrical / Electronic Engineering,
Kumasi Polytechnic
Secondary School Certificate - Senior Secondary Certificate Examination
West Africa Examination Council ( Private )
Electrical Engineering Technician Part I - Electrical Engineering
Kumasi Polytechnic
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