Nicholas Opoku-Nsiah
Koforidua
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
Work History
Assistant System Administrator
St.Josephs Hospital
Koforidua
02.2019 - 10.2021
- Resolved escalated technical problems from end-users in a timely manner
- Provided technical support to users on various hardware and software applications
- Tested new hardware installations to ensure compatibility with existing systems
- Performed server backups, restorations, updates and upgrades as required
- Analyzed system logs for potential security breaches or other anomalies
- Assisted in developing disaster recovery plans for mission critical systems
- Identified areas of improvement in existing IT processes and procedures
- Implemented management tools used to support systems and network devices
- Upheld system security and administration best practices
IT Support Specialist
Koforidua Techinical University
Koforidua
04.2019 - 05.2020
- Configured and tested new hardware and software
- Performed regular maintenance tasks such as virus scans, disk cleanups, patch installations and system backups
- Set up Active Directory and Exchange accounts for new users and groups
- Provided technical advice to colleagues regarding installation procedures or troubleshooting techniques
- Troubleshot issues on device-specific problems, network performance, and internet connectivity
- Installed operating systems and applications such as Microsoft Office products
Assistant System Administrator
Ghana Health Service
Koforidua
09.2016 - 08.2019
- Maintained accurate documentation of all IT related incidents for future reference
- Diagnosed system performance issues using tools like Performance Monitor, Task Manager
- Identified areas of improvement in existing IT processes and procedures
- Resolved escalated technical problems from end-users in a timely manner
- Collaborated with other departments to ensure successful deployment of new hardware or software solutions
- Ensured compliance with applicable laws, regulations and organizational policies
- Monitored systems performance and troubleshot issues as needed
- Documented all changes made to the network infrastructure
- Provided training to staff members on use of computer systems and applications
- Analyzed system logs for potential security breaches or other anomalies
- Created and maintained user accounts
- Installed patches and updates on servers to maintain uptime requirements
- Deployed virtual machines in a VMware vSphere environment for development testing purposes
- Upheld system security and administration best practices
Education
Master of Science - Management Information Systems
Coventry University
United Kingdom12.2022
Bachelor of Science - Information Technology
Ghana Technology University College
Accra05.2016
Skills
- Critical Thinking
- Program Installations
- System Upgrades
- Maintenance and Troubleshooting
- System Administration
- Technical Support
- Windows Server 2003
- VMware Infrastructure
- Faculty and Staff Training
- System Performance Monitoring
- Software and Hardware Implementation
- Installing Network Cable
- LAN and WAN Control
- Complex Problem-Solving
- Virtual Local Area Networks
- Diagnosis and Troubleshooting
- Microsoft Visio
- Systems Evaluation
- Performance Improvement
- Network Administration
- Microsoft PowerPoint
- Testing and Quality Assurance
- Equipment Selection
Timeline
IT Support Specialist
Koforidua Techinical University
04.2019 - 05.2020
Assistant System Administrator
St.Josephs Hospital
02.2019 - 10.2021
Assistant System Administrator
Ghana Health Service
09.2016 - 08.2019
Master of Science - Management Information Systems
Coventry University
Bachelor of Science - Information Technology
Ghana Technology University College
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