Summary
Overview
Work History
Education
Skills
Leadershiproles
References
Timeline
BusinessAnalyst
NICHOLAS OLLENNU

NICHOLAS OLLENNU

IT / Telecom Engineer
Accra

Summary

Highly motivated and detail-oriented telecommunications engineer with extensive experience in field engineering and network operations. Skilled in deploying and configuring network equipment, maintaining telecommunications infrastructure, and providing technical support. Proven ability to effectively manage and coordinate IT projects, perform routine maintenance, and respond promptly to emergencies. Possesses strong organizational, communication, and problem-solving skills, and approaches technical challenges with a creative and innovative mindset. Proactive team player consistently contributing to team success.

Overview

9
9
years of professional experience

Work History

Field Engineer

Akwaaba Network
03.2024 - Current
  • Determined root cause and provided corrective action to prevent future failures through investigation and analysis.
  • Provided review of design modifications and requests for clarification.
  • Integrated and tested new technologies for massive upgrade of network.
  • Promoted positive customer support training experience once project was completed.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.


Network Operations Centre Engineer

Premium Technologies
04.2023 - 03.2024
  • Monitor network performance and availability using network monitoring tools
  • Respond to alerts and incidents in a timely manner to minimize downtime
  • Identify and troubleshoot network issues, including connectivity, latency, and packet loss problems
  • Collaborate with other teams to resolve complex technical issues
  • Manage and document incidents through their lifecycle, ensuring proper resolution and documentation
  • Prioritize incidents based on severity and impact on network operations
  • Perform routine maintenance tasks, such as software updates and configuration changes
  • Plan and execute network changes during maintenance windows to minimize impact on users
  • Analyze network performance data to identify areas for improvement
  • Implement optimizations to enhance network efficiency and reliability
  • Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting steps
  • Be part of the on-call rotation to respond to network emergencies outside of regular business hours
  • Coordinate and communicate effectively during major incidents
  • Monitor network usage trends and plan for capacity upgrades as needed
  • Recommend improvements to meet future network requirements
  • Collaborate with telecommunications equipment vendors for support, troubleshooting, and equipment upgrades.

Field Engineer

Premium Technologies
03.2017 - 03.2024
  • Conducting technical site surveys for new installations
  • Deploying and configuring network equipment such as routers, switches, and other devices
  • Setting up and maintaining telecommunications infrastructure to ensure connectivity
  • Identifying and resolving hardware, software, and network issues
  • Providing technical support to end-users or other team members
  • Creating and maintaining comprehensive documentation for network configurations, installations, and troubleshooting procedures
  • Providing training to end-users or other IT staff on new technologies or procedures
  • Conducting on-site visits to troubleshoot issues that cannot be resolved remotely
  • Collaborating with other teams or vendors to address complex problems
  • Performing routine maintenance on network equipment to ensure optimal performance
  • Coordinating with vendors for equipment repairs or replacements
  • Managing and coordinating IT projects, ensuring they are completed on time and within budget
  • Collaborating with other departments and teams to achieve project goals
  • Planning and executing upgrades to existing systems
  • Responding to emergencies and critical incidents promptly.

Technician

Ghana Armed Forces (1st Signal Regiment) (National Service)
07.2015 - 08.2016
  • Provided project progress updates and proposed solutions to issues at the regiment.
  • Installed and configured new devices and system components.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Monitored hardware, software, and peripheral performance against organizational expectations.

Education

Bachelor of Science - Telecommunications Engineering

Ghana Technology University College
Accra, Ghana
07.2015

GED -

Suhum Senior High Technical School
Suhum, Ghana
01.2011

Skills

  • Result-oriented and self-motivated with the ability to work under pressure and meeting deadlines
  • Installation planning
  • Project management
  • Technical Troubleshooting
  • Customer Support
  • Active team player
  • Communication
  • Proactive
  • MS Office proficiency
  • Photography

Leadershiproles

  • Organizing Secretary, National Union of Presbyterian Students (Suhum Senior High School), 09/2009, 04/2011
  • Project Manager, Provision of broadband wireless internet services for AngloGold Ashanti, Obuasi mine residential facilities, 03/2019, 2020

References

  • Mr. Michael Aidoo, Operations Manager, Premium Technologies, +233246012301
  • Kwame Kusi Nkrumah, Microwave Transport Planning Manager, Airteltigo, +233244584849

Timeline

Field Engineer

Akwaaba Network
03.2024 - Current

Network Operations Centre Engineer

Premium Technologies
04.2023 - 03.2024

Field Engineer

Premium Technologies
03.2017 - 03.2024

Technician

Ghana Armed Forces (1st Signal Regiment) (National Service)
07.2015 - 08.2016

Bachelor of Science - Telecommunications Engineering

Ghana Technology University College

GED -

Suhum Senior High Technical School

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