Nicholas Kwesi Anaisie De-Heer Anderson
Tema
Summary
My greatest interest is in unearthing and growing in the financial, Service or the Public sector’s. You would find me a totally committed and a hard-working person. My qualities are openly demonstrated in taking up new challenges and adapting to different work spheres. I have excellent communication and teamwork skills. I am keen to learn and develop my career to the very top in the financial industry.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Forward-thinking professional with proven operations, sales and personnel management abilities. Equipped to drive business success with innovation and strategic approaches. Achievement-oriented, ambitious and influential leader with articulate communication skills and resourceful nature.
Overview
19
19
years of professional experience
Work History
Regional Manager
CONSOLIDATED BANK GHANA LTD
Accra
02.2023 - Current
- Implements sales, marketing and profitability strategies in the assigned region in alignment with the broader bank strategies
- Monitors the financial performance within the assigned region and takes corrective measures where necessary
- Supervises activities of Branch Managers within the assigned region to ensure that sales targets and profitability within their respective regions are achieved
- Implements customer service delivery strategies and follows up on customer related issues to ensure resolution and enriched customer experience
- Liaises with relevant stakeholders to ensure that assigned region is compliant and adheres to relevant regulatory requirements
- Reviews periodic reports to identify key risks with the assigned region and develops strategies to mitigate or escalate to senior management team for ultimate resolution
- Approves transactions within sanctioned limits to facilitate customer business
- Assess the performance of Branch Mangers on a weekly basis to drive performance in focus areas
- Identifies, develops and training plans to empower staff and, develop high performing talent in the region
- Champions innovation in business processes as well as products to achieve targets and to identify new areas of business
- Makes recommendations on staff capacity planning and optimization within the region
Cluster Manager
CONSOLIDATED BANK GHANA LTD
Accra
07.2020 - 02.2023
- Ownership and accountability for achievement of performance goals for the branches within the cluster covering retail sales and service quality
- Implement Branch service standards and proactively monitor performance as well as customer complaints with the cluster
- Ensure achievement of monthly and annual targets for both branch and the cluster
- Ensure preparation of weekly, monthly, quarterly and annual performance reports for Management attention
- Ensure minimal customer (internal and external) complaints and prompt resolution
- Take a proactive approach to networking in the community to bring new businesses on board to increase the portfolio base of my and the cluster
- Enable self-audit mechanism across the branches within the Cluster
- Champion and promote any other duties as maybe assigned to me from time to time
Branch Manager
CONSOLIDATED BANK GHANA LTD
Tema
08.2018 - 06.2020
- To champion and deliver on all sales targets of the Branch
- Overall responsibility for the drive for deposits, assets and FX to enhance profitability
- Ensure achievement of monthly and annual targets
- Ensure adequate staff training and development
- Ensure minimal customer (internal and external) complaints and prompt resolution
- Take a proactive approach to networking in the community to bring new businesses on board to increase the portfolio base of the branch
- Main the security of all information entrusted to me and comply with the principles in the security handbook
- Champion and promote any other duties as assigned to me by the transition manager
Branch Manager
SOVEREIGN BANK GHANA LTD
Tema
09.2017 - 07.2018
- Company Overview: (Erstwhile)
- To generate new revenue opportunities from existing and prospective clients in all market segments
- To champion and deliver on all sales targets of the Branch (deposits mainly)
- Overall responsibility for the drive for deposits, assets and FX to enhance profitability
- Prepare periodic management reports on activities of the team at MPR
- Ensure branch operating cost is within approved budget
- Ensure achievement of monthly and annual targets
- Provide overall guidance and direction in the execution of the branch’s functions and activities and manage all staff in the branch to achieve increased value creation, and enhanced profitability for the bank
- Monthly branch performance reporting to executives
- To maximise profit at all times
- Champion strict adherence to all operational activities in conformity with the bank’s operational manual
- Ensure minimal customer (internal and external) complaints and prompt resolution
- Take a proactive approach to networking in the community to bring new businesses on board to increase the portfolio base of the branch
- Ensure branch operating cost is within approved budget
- Ensure achievement of monthly and annual targets
- Ensure adequate staff training and development
- Main the security of all information entrusted to me and comply with the principles in the security handbook
- Champion and promote any other duties as assigned by segment head
- (Erstwhile)
Branch Sales & Services Manager
FIDELITY BANK
Nungua
01.2015 - 09.2017
- To maximise profit and to supervise the operations of the Branch in conformity with the bank’s operational manual
- Improve Segment business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
- To ensure that all sections within the Branch functions efficiently to meet service standards for both internal and external customers
- Ensure a superior customer experience for all clients
- Monitor changes in legislation, regulations, initiatives and relevant industry practices
- To ensure that the Branch does not obtain an adverse audit rating
- Safeguard the bank’s information assets in accordance with its ISMS policies
- Ensure strong balance sheet and a clean loan book for the entire branch
- Ensure profitability at all times by ensuring that the branch’s operating cost is always within budget
Commercial Relationship Manager
FIDELITY BANK
Tema
10.2010 - 12.2014
- To generate new business via sales promotions, direct marketing, presentations and in-branch contacts
- Suggest product feature and benefit changes to promote sales
- Ensure compliance with all bank procedures, policies and controls
- Assist in the achievement of strategic, financial and other objectives of the branch
- To provide guidance and advice to customers on credit issues
- Ensure profitability at all times
- To ensure adherence to branch service standards
Relationship Officer
FIDELITY BANK
Spintex
09.2009 - 09.2010
- Aggressively promote sales of the banks products
- Suggest product feature and benefit changes to promote sales
- Ensure compliance with all bank procedures, policies and controls
- Assist in the achievement of strategic, financial and other objectives of the branch
- Submit daily, weekly and periodic reports on schedule
- To ensure adherence to branch service standards
TEAM MANAGER
FIDELITY BANK
01.2008 - 08.2009
- To manage team members to meet and exceed assigned monthly targets
- Measure performance and manage poor performance
- Mentoring and coaching team members to act as professionals in their daily activities
- Regular sales meetings / outings with team members
- Reporting of team’s performance to direct sales managers on bi-weekly basis
- Aggressively promote sales of the banks products (Mainly liabilities)
Direct Sales Representative
Barclays Bank Ghana
Takoradi
06.2007 - 12.2007
- Aggressively promote the sale of the banks products (Mainly Assets and Liabilities)
- Submission of weekly call reports to team leaders for evaluation
Assistant Claims Officer
Tema Mutual Health Insurance Scheme
Tema
09.2005 - 04.2007
- Preparation of claims report
- Filling of customer claims and reporting it to national head office
- Daily reconciliation of claims
Education
Master of Business Administration -
Accra Business School (KNUST Affiliate)
Accra03.2020
BSc. - Operations and Project Management
GIMPA
Accra12.2012
Diploma - Public Administration
University of Ghana Business School, Legon
Accra08.2005
G.C.E ‘A’ Level -
Tema Secondary School
Tema06.1996
G.C.E ‘O’ Level -
Mfantsipim School
Cape Coast06.1994
Skills
- Managerial Skills
- Customer Service Skills
- Team Work
- Communication
- Problem Solving
- Competitive Edge
- Time Management
Affiliations
- Chartered Institute of Governance Africa (CiGA)
- Pursuing Project Management Professional Program (PMP)
Personal Information
- Date of Birth: 04/17/77
- Marital Status: Married
References
- Mrs Esi Mmirba Wilson, Director, People & Transformation, CBG, Accra, Greater Accra, esi.mwilson@cbg.com.gh, 020-8155881
- Mr Samuel Akuaku, Chief Director, Ministry of Roads & Highways, Accra, Greater Accra, 0577-705005
- Mr Isaac Acheampong, Legal Practitioner, Regimanuel Gray Limited, Accra, Greater Accra, iachiampong@regimanuelgray.com, 020-2229909
Personal Interest
Current Affairs, Travelling and Sports.
Other Acquired Knowledge
- Credit Risk Management (Foundation Level), CIB, Ghana
- Leadership Strengths & Coaching, Haywood-Sarbah Solutions
- Managerial Mediation, Gamey & Gamey
- Executive Certificate in Leadership Development, GELHUB Institute
- Credit Risk Management, GIB
Languages
Fanti and Twi
First Language
English
Advanced
C1
Timeline
Regional Manager
CONSOLIDATED BANK GHANA LTD
02.2023 - Current
Cluster Manager
CONSOLIDATED BANK GHANA LTD
07.2020 - 02.2023
Branch Manager
CONSOLIDATED BANK GHANA LTD
08.2018 - 06.2020
Branch Manager
SOVEREIGN BANK GHANA LTD
09.2017 - 07.2018
Branch Sales & Services Manager
FIDELITY BANK
01.2015 - 09.2017
Commercial Relationship Manager
FIDELITY BANK
10.2010 - 12.2014
Relationship Officer
FIDELITY BANK
09.2009 - 09.2010
TEAM MANAGER
FIDELITY BANK
01.2008 - 08.2009
Direct Sales Representative
Barclays Bank Ghana
06.2007 - 12.2007
Assistant Claims Officer
Tema Mutual Health Insurance Scheme
09.2005 - 04.2007
Master of Business Administration -
Accra Business School (KNUST Affiliate)
BSc. - Operations and Project Management
GIMPA
Diploma - Public Administration
University of Ghana Business School, Legon
G.C.E ‘A’ Level -
Tema Secondary School
G.C.E ‘O’ Level -
Mfantsipim School