Nicholas Dadzie
Koforidua
Summary
Reliable and upbeat Shop attendant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Shop Attendant/Salesperson
Oh Bell Limited
07.2019 - Current
- Ensured customer safety by promptly addressing spills, obstructions, or other hazards in the store area.
- Contributed to team-building efforts by collaborating with coworkers on tasks and initiatives.
- Streamlined cashier operations through proper handling of cash transactions and credit card processing.
- Maximized shelf space utilization by strategically organizing products for ease of access and visibility.
- Upheld store policies, resulting in a well-regulated shopping experience for all patrons.
- Supported loss prevention efforts by closely monitoring the sales floor for suspicious activity or theft attempts.
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Managed restocking activities efficiently, ensuring timely availability of items for purchase during peak hours.
- Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
- Assisted in training new employees on store procedures and best practices to maintain consistency across the staff team.
- Handled returns and exchanges smoothly while adhering to company guidelines, ensuring customer satisfaction throughout the process.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
- Participated in seasonal inventory audits which helped maintain stock levels according to demand patterns.
- Promoted loyalty programs effectively, signing up new members leading to repeat business.
- Addressed escalated customer complaints professionally while offering appropriate solutions maintaining a positive brand image.
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
- Received incoming shipments of goods and materials by unloading delivery trucks.
- Kept equipment operating by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
- Informed customers of shop promotions to encourage purchases, boosting sales Number%.
- Welcomed customers by determining drink interests and needs.
- Greeted customers entering store and offered assistance with requirements.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Education
B.Ed Junior High School Education - Religious And Moral Education/ Social Studies
Presbyterian College of Education
Akropong, Ghana Skills
- Stock replenishment
- Upselling strategies
- Merchandise Display
- Reliability and punctuality
- Patience and Empathy
- Loss prevention awareness
- Motivation and Initiative
- Cleanliness and hygiene
- Cash handling proficiency
- Supply Maintenance
- Product Knowledge
- Product Demonstration
- Relationship Building
- Building rapport
- Store maintenance
- Product Promotions
- Records Management
- Store Organization
- Customer Assistance
- Payment Processing
- Cash Handling
- Self Motivation
- Excellent Written and Verbal Communication
- Interpersonal Communication
- Excellent Communication
- Teamwork and Collaboration
- Speech Clarity
- Sales expertise
- Goal Setting
- Creative Thinking
- Product Demonstrations
Hobbies
Retail merchandising
Customer Service
Salesmanship
Product knowledge
Inventory Management
References
Name of Company: Oh Bell Limited
Name of CEO : Georgina Boateng
Contact details: +233248423303
Declaration
I hereby declare that all information provided in my resume is true ,accurate, and complete to the best of my knowledge.
Timeline
Shop Attendant/Salesperson
Oh Bell Limited
07.2019 - Current
B.Ed Junior High School Education - Religious And Moral Education/ Social Studies
Presbyterian College of Education
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