NGAYUA ESTHER NANZAYI

Oversees special projects and tracking progress towards company goals

• Ensures operations adhere to policies and regulations, maintaining 100% compliance rate and mitigating potential legal issues
• Continuously collaborate with board members' personal assistants to coordinate and schedule meetings, effectively managing and aligning schedules for over 30+ high-level meetings annually and reducing scheduling conflicts by 25%
• Plans and coordinates administrative procedures and systems and devise ways to streamline processes
• Manage schedules and deadlines for 15+ ongoing projects
• Monitors inventory of office supplies and purchasing of new material with attention to budgetary constraints
• Coordinated 12 team building events
• Monitors costs and expenses to assist in budget preparation
• Oversees facilities services, maintenance activities and trades persons
• Assesses staff performance and provide coaching and guidance to ensure maximum efficiency
• Recruits and trains personnel and allocate responsibilities and office space
• Handles renewals of licenses and permits for company
• Setting up board meetings
• Write up of meeting minutes and circulates to directors to keep records.

• Led the successful onboarding of the company's first client, ensuring a smooth transition and effective integration of 43 new employees and reducing onboarding time by 30%
• Drafted and reviewed employment contracts to ensure full compliance with legal standards and client-specific requirements
• Streamlined HR operations by maintaining accurate employee records for over 50 employees and managing all relevant documentation
• Collaborated with the finance department to ensure accurate and timely processing of salaries by efficiently gathering bank and pension details
• Contributed to cost savings by effectively managing employee insurance enrollments and optimizing benefit plans
• Played a key role in designing and setting up a productive office space to enhance employee efficiency and satisfaction
• Served as a primary liaison between employees, the CEO, and clients to resolve employee grievances and maintain positive working relationships
• Developed and implemented strategies that resulted in substantial cost savings for the company.

• Assisted with the day-to-day office work, including managing email correspondence, scheduling meetings and translating English documents into Chinese and vice versa
• Drew up the contracts for a double degree post-graduate program between the University of Shanghai for Science and Technology and the University of Sheffield
• Attended the negotiation discussions between representatives from the University of Shanghai for Science and Technology and the University of Sheffield, Interpreting the entire meeting and to ensure both parties' needs and wants were met, resulting in 20 students benefitting from this agreement
• Successfully negotiated an additional clause to the contract for a USST professor to become visiting Scholar at the University of Sheffield for one year
• Steered the second phase of the student-teacher academic community exchange program in 2019 between USST business school and the Adam Smith business school at the University of Glasgow
• The program supported cooperative research for 4 weeks
• Constantly liaised with the student assistant from Adam Smith business school to ensure smooth running of conferences.

• Accompanied the project director to learn drug research and development and project management to understand the drug development process
• Introduced the 5S system at the office, translated company clinical English SOP into Chinese, and handled Public Relations activities in the office
• Executed research on pharmacology, toxicology, and clinical literature to help kick start projects
• Learned domestic and foreign drug registration laws and regulations, i.e., ICH/FDA/EMA.