Nephi Holm
Accra
Summary
Friendly and dependable with 4 years of professional Sales representative experience. Perfect attendance record. Promoted to Head Sales rep at Forever Living Ghana in 2020. Proven ability to work proactively and independently of supervision. Physically fit, with the ability to generate sales and works to meet company sales goals.
Plans marketing campaigns, creates marketing materials and identifies new customers.
Highly skilled at creating new relationships and maintaining strong customer relations to generate repeat business. Resolve customer's problem, make calls and send emails. Looking to apply my skills in the Head sales representative role your establishment.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Forever Living Products Ghana
04.2019 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- · Negotiating with leads and using persuasion techniques to overcome objections and landing deals that are beneficial to the company, while also providing customers with optimal value.
- · Improved overall customer purchasing experiences to promote steady revenue.
- · Participating in company meetings with sales managers and other sales reps.
Office Assistant
Wedge Investment Limited
08.2016 - 07.2019
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Maintains office staff by recruiting, selecting, orienting, and training employees.
- Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.
Education
Associate of Applied Science - Information Technology
Ensign College
United States Online 11.2027
Skills
- Team Building
- Problem-Solving
- Data Management
- Relationship Building
- Project Planning
- Excellent Communication
- Data Entry
Dancing, Playing soccer, and Dj
I dance and teach Afro-Latin dance such as Salas, Bachata and Kizomba, ai Dj for events such as parties and dance festivals. I love playing football at my free time.
Timeline
Administrative Assistant
Forever Living Products Ghana
04.2019 - 01.2024
Office Assistant
Wedge Investment Limited
08.2016 - 07.2019
Associate of Applied Science - Information Technology
Ensign College
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