Nelson Batsa
Housekeeping Attendant
Accra,Ghana
Summary
Dedicated Housekeeping Attendant with a proven track record at Movinpick Ambassador Hotel Accra Ghana with series Awards, excelling in customer service and advanced cleaning techniques. Achieved significant improvements in guest satisfaction through meticulous attention to detail and efficient organization. Skilled in chemicals handling and fostering positive guest experiences, demonstrating a strong commitment to maintaining pristine environments and enhancing hotel standards.
Service-oriented Housekeeping Attendant (Rooms and also Public Area Attendant) manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving good results with or without supervision to meet standard and Guest expectations.
Overview
4
4
years of professional experience
6
6
Certification
Work History
Housekeeping Attendant
AH Hotel and Conference
09.2024 - Current
- Addressed guest requests and concerns promptly to enhance stay experience.
- Changed bed linens and towels to maintain cleanliness and comfort for guests.
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Informed management of potential safety hazards, contributing to a safer environment for both guests and staff members.
- Assisted in training new hires on housekeeping procedures, promoting consistent quality across the department.
- Vacuumed carpets and mopped floors to keep spaces tidy and presentable.
- Kept building entryway glass clean and polished for professional presentation.
Housekeeping Attendant
Movinpick Ambassador Hotel Accra
08.2021 - 08.2024
- Addressed guest requests and concerns promptly to enhance stay experience.
- Restocked supplies like toiletries and towels to provide necessary items for guests.
- Changed bed linens and towels to maintain cleanliness and comfort for guests.
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Education
Applied Electricity
06.2020
- Elected Captain of the School cadet
07.2017
- Elected Captain of Boys Prefect
- Awarded The Most Discipline Student
Skills
- Lost and fund management
- Making a very good bed
- Cleaning bathrooms
- Replacement of amenities
- Turndown service
- Dusting of surfaces
- Maintenance reporting
- Sweeping and mopping
- Vacuuming
Certification
BECE
WASSCE
Customer Service (Typsy)
Teamwork Essential (Typsy)
Effective Communication with Staff (Typsy)
Cleaning Practices for Infection Control (Typsy)
WHS - Trip, slip and fall (Typsy)
Timeline
Housekeeping Attendant - AH Hotel and Conference
09.2024 - Current
Housekeeping Attendant - Movinpick Ambassador Hotel Accra
08.2021 - 08.2024
Kibi Senior High Technical School - , Applied Electricity
Teshie Lekma "11" Junior High School - ,
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