Nelson Atikpo

• Planned and managed resources and budget to support and deliver objectives.
• Controlled resources by department or project and tracked use in .
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
• Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
• Supported team's transition to more flexible working environment for better employee satisfaction.
• Streamlined processes to improve and optimise office operations.
• Manage the biggest territory in term of revenue and growth
• Designed and implemented training to further develop staff based on business goals.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Identified project blockers and acted as driver to overcome obstacles and achieve deadlines.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Acted as point of contact for high-level queries and represented team at senior leadership meetings.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Planned revenue generation strategies designed for growth.
• Monitored health and safety measures for guaranteed compliance.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Designed long-term business strategy to guide leadership decision-making.
• Led and managed administrative staff to maintain smooth daily operations.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Resolved conflicts by acting as mediator and rule enforcer as appropriate.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Established clear budgets and cost controls strategies to meet objectives.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Allocated resources strategically to achieve high ROI and minimise financial cost.
• Organised financial and operational data to help with yearly budgeting and planning.
• Outlined annual and quarterly priorities to guide departmental growth.
• Developed organisational policies for administrative oversight and internal controls.
• Investigated issues affecting group operations, prepared reports and helped correct problems.
• Analysed and resolved complex resource management issues for optimised scheduling.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Created classification systems to manage archives.
• Conducted periodic performance reviews for direct reports.
• Located, verified and distribution information through knowledge management practices.
• Delivered KPI targets and improvements on consistent basis through excellent leadership.
• Represented organisations at seminars, conferences and business events.
• Created digital file classification system for company-wide use.
• Introduced new opportunities for team building and communication, resulting in better team performance.
• Received and processed stock using inventory management system.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Generated Key Performance Indicator reporting to drive better performance.
• Reviewed customer history to recommend appropriate products and services.
• Leveraged strategic networking to create new business opportunities.
• Prevented cross-contamination by sanitising utensils and surfaces.
• Stayed current on processes and procedures to offer relevant assistance.
• Engaged with stakeholders to build relationships and brand awareness.
• Served customers to drive sales and deliver top-quality experiences.
• Developed plans and strategies to promote continuous improvement.
• Designed digital and print materials to engage audiences.
• Monitored and updated stock levels and inventory databases.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Displayed energy and enthusiasm in fast-paced environment.
• Improved efficiency and productivity by acquiring new skills.
• Handled high-volume telephone and email enquiries to minimise backlogs.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Completed customer orders with speed and accuracy.
• Controlled resources by department or project and tracked use in telinet ,hydra and oxy

Plans and direct and direct sales activities in assigned area

Ensures expansion of companies business

Management of team members

Ensure quality environmental and occupational safety and many more.

Skills:Partner Relationship

Management,Forecasting,Negotiation,Territory Development

Business Development,Infrastructure,Customer Relations,Time Management,Sales Growth

Sales Process,Customer Service Management,Training and Development ,Conflict Resolution.

• Located, verified and distribution information through knowledge management practices.

• Replenished stock and processed deliveries to maximise product availability.
• Developed appropriate resources to meet needs of diverse audiences.
• Handled high-volume telephone and email enquiries to minimise backlogs.
• Leveraged strategic networking to create new business opportunities.
• Handled high volume calls to address customer inquiries and concerns.
• Analysed data and information to identify issues and create tailored solutions.
• Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Reviewed customer history to recommend appropriate products and services.
• Successfully delivered on tasks within tight deadlines.
• Offered friendly, efficient customer service and handled challenging situations with ease.