Nelly Aku Dey
Achimota
Summary
Detail-oriented professional with experience in assisting clients within hospital settings. Skilled in phlebotomy, problem-solving, and providing clear information about services. Eager to contribute to positive client interactions and enhance service delivery.
Overview
1
1
Language
2
2
years of post-secondary education
Work History
Client Services Intern
37 millitary hospital
Accra
08.2026 - 09.2026
- Addressed client inquiries and provided detailed information about hospital services, facilitating informed decisions and improving client satisfaction.
- Assisted clients in obtaining printout slips for test results and directed them to appropriate doctors for consultations, enhancing their overall experience.
- Resolved client complaints promptly, ensuring a positive experience at the hospital.
- I also got experience in phlebotomy.How blood samples are received from clients for various tests and also tubes to receive blood for various test requested from the doctor or laboratory register.
Education
Bachelor of Science - Molecular Biology And Biotechnology
University of Cape Coast
Cape Coast , Ghana 01.2025 - 08.2026
Skills
- Phlebotomy practices
- Laboratory procedures
- Customer service
- Client communication
- Attention to detail
- Time management
Languages
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Client Services Intern
37 millitary hospital
08.2026 - 09.2026
Bachelor of Science - Molecular Biology And Biotechnology
University of Cape Coast
01.2025 - 08.2026