Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Nelikem Agbanu

IT Expert
Tema,AA

Summary

Talented IT Expert focused on Cybersecurity. Offering strong technical troubleshooting and programming abilities. Desiring to gain entry-level position with room for growth and advancement.

Overview

2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Pre-sales Engineer

SpearHead Networks Limited
Tema, Accra
05.2021 - Current
  • Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
  • Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Gained customer acceptance by demonstrating cost reductions and operations improvements.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Increased customer satisfaction by resolving Cyber security issues.

System Administrator

Ghana Manganese Company Limited
Nsuta- Tarkwa, Western Region
09.2019 - 08.2020
  • Managed onboarding and offboarding of employees.
  • Evaluated latest technology innovations and adopted cost-effective, useful solutions.
  • Drove continuous improvement of IT governance processes.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Worked with users to determine areas of technology in need of improved usability.
  • Provisioned new software and hardware for use according to internal business and security policies.
  • Implemented corrective plans of action for network availability, utilization and latency.
  • Conducted testing and troubleshooting for various software remotely and onsite for server sets to maintain operational readiness.
  • Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for users.

Network Administrator Intern

GoldFields Limited
Tarkwa, Western Region
06.2016 - 08.2016
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Collaborated with associates in both technical and non-technical contexts.
  • Applied knowledge of computing systems and software structure.
  • Installed and maintained data and voice circuits through routers, switches, and WAN devices.
  • Worked closely with network support team for operational support, tasks and projects.
  • Planned, coordinated and implemented network security measures.
  • Took over responsibilities of administrator during absence and filled in gaps around office.
  • Provided on-call support for network engineering duties.
  • Maintained network hardware and software and monitored network to support network availability to end users.

Education

Bachelor of Science - Computer Science And Engineering

University of Mines And Technology
Tarkwa, Western Region
09.2015 - 08.2019

General Science

Keta Senior High Technical School
Keta, Volta Region
09.2012 - 05.2015

Skills

Programming

Technical Support

Troubleshooting

Penetration testing

Team management

Web Security

Web Development

Software

Kali Linux OS

Ubuntu OS

Python programming

Java programming

MS office

Web Development

Certification

Microsoft Certified Solutions Expert

Timeline

Pre-sales Engineer

SpearHead Networks Limited
05.2021 - Current

System Administrator

Ghana Manganese Company Limited
09.2019 - 08.2020

Microsoft Certified Solutions Expert

06-2017

Network Administrator Intern

GoldFields Limited
06.2016 - 08.2016

Bachelor of Science - Computer Science And Engineering

University of Mines And Technology
09.2015 - 08.2019

General Science

Keta Senior High Technical School
09.2012 - 05.2015
Nelikem AgbanuIT Expert