Kali Linux OS
Nelikem Agbanu
IT Expert
Tema,AA
Summary
Talented IT Expert focused on Cybersecurity. Offering strong technical troubleshooting and programming abilities. Desiring to gain entry-level position with room for growth and advancement.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Pre-sales Engineer
SpearHead Networks Limited
Tema, Accra
05.2021 - Current
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Increased customer satisfaction by resolving Cyber security issues.
System Administrator
Ghana Manganese Company Limited
Nsuta- Tarkwa, Western Region
09.2019 - 08.2020
- Managed onboarding and offboarding of employees.
- Evaluated latest technology innovations and adopted cost-effective, useful solutions.
- Drove continuous improvement of IT governance processes.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Provisioned new software and hardware for use according to internal business and security policies.
- Implemented corrective plans of action for network availability, utilization and latency.
- Conducted testing and troubleshooting for various software remotely and onsite for server sets to maintain operational readiness.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for users.
Network Administrator Intern
GoldFields Limited
Tarkwa, Western Region
06.2016 - 08.2016
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Collaborated with associates in both technical and non-technical contexts.
- Applied knowledge of computing systems and software structure.
- Installed and maintained data and voice circuits through routers, switches, and WAN devices.
- Worked closely with network support team for operational support, tasks and projects.
- Planned, coordinated and implemented network security measures.
- Took over responsibilities of administrator during absence and filled in gaps around office.
- Provided on-call support for network engineering duties.
- Maintained network hardware and software and monitored network to support network availability to end users.
Education
Bachelor of Science - Computer Science And Engineering
University of Mines And Technology
Tarkwa, Western Region 09.2015 - 08.2019
General Science
Keta Senior High Technical School
Keta, Volta Region 09.2012 - 05.2015
Skills
Programming
Technical Support
Troubleshooting
Penetration testing
Team management
Web Security
Web Development
Software
Ubuntu OS
Python programming
Java programming
MS office
Web Development
Certification
Microsoft Certified Solutions Expert
Timeline
Pre-sales Engineer
SpearHead Networks Limited
05.2021 - Current
System Administrator
Ghana Manganese Company Limited
09.2019 - 08.2020
Microsoft Certified Solutions Expert
06-2017
Network Administrator Intern
GoldFields Limited
06.2016 - 08.2016
Bachelor of Science - Computer Science And Engineering
University of Mines And Technology
09.2015 - 08.2019
General Science
Keta Senior High Technical School
09.2012 - 05.2015