Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Neil Owusu

Accra

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

HEAD OF IT

REBECCA FOUNDATION (OFFICE OF THE FIRST LADY, GHAN
09.2019 - Current
  • Managed entire information technology environment.
  • Supported company’s staffing needs through selection and training of professionals.
  • Provided data and network administration and management support.
  • Secured company’s IT environment from hacking and poaching.
  • Managed outsourcing programs in coordination with external providers of network technology.
  • Provided technical support and direction on a daily basis to remote and local users.
  • Integrated entire IT environment through dedicated staff in compliance with integration standards and company policies.

IT OFFICER

NEW PATRIOTIC PARTY (HEAD OFFICE)
03.2017 - 10.2019
  • Monitor Microsoft solutions and proactively support the mail infrastructure and Directory services.
  • Responsible for performance tuning, installing fixes, upgrades & enhancements of directory and messaging systems, as well as implementing security requirements.
  • Create and maintain users in Microsoft Active Directory and Exchange.
  • Manage the Directory Service and Microsoft Exchange backup solution.
  • Implement changes from either user or business requirements and ensures that performance is not degraded by system changes.
  • Provide second level support to the subsidiaries on Exchange and Directory Services.


  • Troubleshooting and solving performance issues that may impact availability of systems.
  • Provide guidance, technical advice, planning and project management both within the group and with outside consultants and vendors.

IT OFFICER

YOSONAS-GHANA INVESTMENT LIMITED
02.2015 - 02.2017
  • Customized and repaired technology based on staff requests.
  • Coordinated technical training and personal development classes for staff members.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

CUSTOMER SERVICE AND IT SUPPORT STAFF

RISING DATA SOLUTIONS GHANA LIMITED
03.2008 - 05.2012
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

Master of Science - Information Technology And Law

GHANA INSTITUTE of MANAGEMENT AND PROFESSIONAL STU
Accra, Ghana
07.2022

Bachelor of Science - Information Technology

BLUE CREST COLLEGE
Accra, Ghana
06.2013

Associate of Science - DNIIT (Network Engineering)

NIIT COLLEGE, GHANA
Accra, Ghana
07.2010

High School Diploma -

VITAC EDUCATIONAL INSTITUTE
Tema, Ghana
09.2005

Skills

    Knowledge and understanding of Customer service satisfaction
    Ability to lead team(s) and demonstrate use of own initiatives
    Knowledge in Microsoft Infrastructure services (DNS, DHCP, WINS and IIS)
    Adequate knowledge of Messaging and collaboration solutions
    Good knowledge of Windows Server Products
    Adequate knowledge of Microsoft enterprise security solution
    Adequate knowledge of client server architecture environment
    Experience with large scale production messaging and collaboration systems
    Adequate knowledge in ethical hacking
    Organization and coordination skills
    Ability to execute assigned tasks timely based on operational need
    Initiative/ taking ownership
    Analytical / Problem solving skills
    Interpersonal skills
    Good Communications skill (Oral & Written)

Accomplishments

    · Team lead for training girls and women in ICT across the country – A collaboration between The Rebecca Foundation and Huawei Ghana


    · Team lead for The Rebecca Foundation in Covid Relief Fund

Certification

· CISA
Ghana-India Kofi Annan Centre of Excellence in ICT


· Database Development and Administration in Oracle
Ghana-India Kofi Annan Centre of Excellence in ICT

Timeline

HEAD OF IT

REBECCA FOUNDATION (OFFICE OF THE FIRST LADY, GHAN
09.2019 - Current

IT OFFICER

NEW PATRIOTIC PARTY (HEAD OFFICE)
03.2017 - 10.2019

IT OFFICER

YOSONAS-GHANA INVESTMENT LIMITED
02.2015 - 02.2017

CUSTOMER SERVICE AND IT SUPPORT STAFF

RISING DATA SOLUTIONS GHANA LIMITED
03.2008 - 05.2012

Master of Science - Information Technology And Law

GHANA INSTITUTE of MANAGEMENT AND PROFESSIONAL STU

Bachelor of Science - Information Technology

BLUE CREST COLLEGE

Associate of Science - DNIIT (Network Engineering)

NIIT COLLEGE, GHANA

High School Diploma -

VITAC EDUCATIONAL INSTITUTE

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