Neil Owusu
Accra
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
HEAD OF IT
REBECCA FOUNDATION (OFFICE OF THE FIRST LADY, GHAN
2019.09 - Current
- Managed entire information technology environment.
- Supported company’s staffing needs through selection and training of professionals.
- Provided data and network administration and management support.
- Secured company’s IT environment from hacking and poaching.
- Managed outsourcing programs in coordination with external providers of network technology.
- Provided technical support and direction on a daily basis to remote and local users.
- Integrated entire IT environment through dedicated staff in compliance with integration standards and company policies.
IT OFFICER
NEW PATRIOTIC PARTY (HEAD OFFICE)
2017.03 - 2019.10
- Monitor Microsoft solutions and proactively support the mail infrastructure and Directory services.
- Responsible for performance tuning, installing fixes, upgrades & enhancements of directory and messaging systems, as well as implementing security requirements.
- Create and maintain users in Microsoft Active Directory and Exchange.
- Manage the Directory Service and Microsoft Exchange backup solution.
- Implement changes from either user or business requirements and ensures that performance is not degraded by system changes.
- Provide second level support to the subsidiaries on Exchange and Directory Services.
- Troubleshooting and solving performance issues that may impact availability of systems.
- Provide guidance, technical advice, planning and project management both within the group and with outside consultants and vendors.
IT OFFICER
YOSONAS-GHANA INVESTMENT LIMITED
2015.02 - 2017.02
- Customized and repaired technology based on staff requests.
- Coordinated technical training and personal development classes for staff members.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
CUSTOMER SERVICE AND IT SUPPORT STAFF
RISING DATA SOLUTIONS GHANA LIMITED
2008.03 - 2012.05
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Master of Science - Information Technology And Law
GHANA INSTITUTE of MANAGEMENT AND PROFESSIONAL STU
Accra, Ghana07.2022
Bachelor of Science - Information Technology
BLUE CREST COLLEGE
Accra, Ghana06.2013
Associate of Science - DNIIT (Network Engineering)
NIIT COLLEGE, GHANA
Accra, Ghana07.2010
High School Diploma -
VITAC EDUCATIONAL INSTITUTE
Tema, Ghana09.2005
Skills
Knowledge and understanding of Customer service satisfaction
Ability to lead team(s) and demonstrate use of own initiatives.
Knowledge in Microsoft Infrastructure services (DNS, DHCP, WINS and IIS)
Adequate knowledge of Messaging and collaboration solutions.
Good knowledge of Windows Server Products
Adequate knowledge of Microsoft enterprise security solution.
Adequate knowledge of client server architecture environment.
Experience with large scale production messaging and collaboration systems
Adequate knowledge in ethical hacking
Organization and coordination skills
Ability to execute assigned tasks timely based on operational need
Initiative/ taking ownership
Analytical / Problem solving skills
Interpersonal skills
Good Communications skill (Oral & Written)
Accomplishments
· Team lead for training girls and women in ICT across the country – A collaboration between The Rebecca Foundation and Huawei Ghana
· Team lead for The Rebecca Foundation in Covid Relief Fund
Certification
· CISA
Ghana-India Kofi Annan Centre of Excellence in ICT
· Database Development and Administration in Oracle
Ghana-India Kofi Annan Centre of Excellence in ICT
Timeline
HEAD OF IT
REBECCA FOUNDATION (OFFICE OF THE FIRST LADY, GHAN
2019.09 - Current
IT OFFICER
NEW PATRIOTIC PARTY (HEAD OFFICE)
2017.03 - 2019.10
IT OFFICER
YOSONAS-GHANA INVESTMENT LIMITED
2015.02 - 2017.02
CUSTOMER SERVICE AND IT SUPPORT STAFF
RISING DATA SOLUTIONS GHANA LIMITED
2008.03 - 2012.05
Master of Science - Information Technology And Law
GHANA INSTITUTE of MANAGEMENT AND PROFESSIONAL STU
Bachelor of Science - Information Technology
BLUE CREST COLLEGE
Associate of Science - DNIIT (Network Engineering)
NIIT COLLEGE, GHANA
High School Diploma -
VITAC EDUCATIONAL INSTITUTE
· CISA
Ghana-India Kofi Annan Centre of Excellence in ICT
· Database Development and Administration in Oracle
Ghana-India Kofi Annan Centre of Excellence in ICT
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