Nathaniel Ofori Twumasi
Customer Service
Accra,AA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
2
2
Languages
Work History
IT Technical Support Intern
Cocoa Marketing Company (Gh) Limited
11.2023 - 10.2024
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Collaborated with colleagues to implement innovative solutions for recurring technical challenges.
- Enhanced system performance by regularly updating software and conducting routine maintenance checks.
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
Help Desk Support Intern
Cocoa Marketing Company (Gh) Limited
08.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Maintained accurate records of all service requests, contributing to data-driven improvements in support protocols.
- Coordinated efforts with other IT departments when escalated issues required specialized expertise.
- Trained new employees on help desk procedures and best practices, fostering a well-prepared workforce.
Education
Bachelor of Science - Information Technology
Ghana Communication Technology University
Accra, Ghana 05.2001 -
Skills
Customer Service
Active Listening
Call Management
Problem-solving abilities
Call center experience
Customer Relations
Computer Proficiency
Complaint Handling
Customer Relationship Management (CRM)
Customer satisfaction measurement
Call Center Operations
Microsoft Office Suite
Hobbies
On my free time, I love to create content with my phone. Shooting content is a way I express myself by use of my creativity and innovation.
Timeline
IT Technical Support Intern
Cocoa Marketing Company (Gh) Limited
11.2023 - 10.2024
Help Desk Support Intern
Cocoa Marketing Company (Gh) Limited
08.2023 - 10.2023
Bachelor of Science - Information Technology
Ghana Communication Technology University
05.2001 -
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