NATHANIEL LAMPTEY
ACCRA
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
8
8
years of professional experience
Work History
IT Manager
GADGET BOX GHANA
11.2021 - 11.2022
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Guided organizational technology strategy and roadmaps for business expansion.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Supported phone, photocopier, fax machine and other physical equipment.
- Oversaw daily performance of computer systems and immediately responded to customer and sales issues to keep network up and running.
- Built, customized and repaired technology based on customer requests.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Maintained camera and physical security systems.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Communicated regularly with customers concerning data exchange and technology integration.
IT Technician
ZERO BREACH SYSTEMS LTD
04.2020 - 10.2021
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms and offices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed hardware issues to identify troubleshooting methods needed for quick remediation.
- Corrected connectivity faults to restore user access to local networks and ISP's.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and modems.
IT Technician
AFRIYOUNG COMPANY LTD
04.2012 - 01.2017
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for customers.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
Support Technician
Intellisys ICT Center
11.2007 - 03.2008
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Updated documentation and produced reports.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Education
No Degree - INTRODUCTION TO TECHNICAL SUPPORT
COURSE ERA
ONLINE07.2022
No Degree - DIPLOMA IN SYSTEMS ADMINISTRATION
INTELLISYS ICT CENTER
MALLAM, GHANA11.2007
No Degree - ABCE WAEC ISAII (HARDWARE AND NETWORKING)
INTELLISYS ICT CENTER
MALLAM, GHANA10.2006
No Degree - COMPUTER HARDWARE AND NETWORKING
IPMC
ACCRA, GHANA03.2004
High School Diploma -
ST. THOMAS AQUINAS SECONDARY SCHOOL
ACCRA,GHANA07.2003
Skills
- Constructive Feedback
- Special Projects
- Computer Hardware Knowledge
- Client Requirements
- Team Collaboration
- Hardware and Software Monitoring
- Customer Feedback
- Operational Efficiency
- Technical Support and Assistance
- Hardware Integration
Hobbies
Basketball, Table Tennis.
Timeline
IT Manager
GADGET BOX GHANA
11.2021 - 11.2022
IT Technician
ZERO BREACH SYSTEMS LTD
04.2020 - 10.2021
IT Technician
AFRIYOUNG COMPANY LTD
04.2012 - 01.2017
Support Technician
Intellisys ICT Center
11.2007 - 03.2008
No Degree - INTRODUCTION TO TECHNICAL SUPPORT
COURSE ERA
No Degree - DIPLOMA IN SYSTEMS ADMINISTRATION
INTELLISYS ICT CENTER
No Degree - ABCE WAEC ISAII (HARDWARE AND NETWORKING)
INTELLISYS ICT CENTER
No Degree - COMPUTER HARDWARE AND NETWORKING
IPMC
High School Diploma -
ST. THOMAS AQUINAS SECONDARY SCHOOL
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