Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Accomplishments
Work Availability
Interests
Software
Timeline
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Nathaniel Asare Dei

Nathaniel Asare Dei

Assistant Supervisor (Quality Assurance Specialist)
Accra

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Quality Assurance SpecialistCustomer Support AgentData AnalystAdministrative AssistantTranslator and Interpreter

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Accra, Ghana
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementFlexible work hoursWork-life balancePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Dedicated and results-driven operations and compliance professional with over four years of experience in compliance monitoring, operational oversight, administrative coordination, and risk management within structured and service-oriented environments. Proven ability to supervise teams of 10+ staff, enforce policy standards, manage incident reporting systems, and respond effectively to operational and security concerns. Experienced in maintaining structured documentation, improving administrative workflows, coordinating emergency response efforts, and supporting institutional programs. Skilled in streamlining processes, managing records efficiently, and collaborating with local and international stakeholders. Bilingual in English and French, with strong organizational, analytical, and communication skills and a commitment to maintaining safe, compliant, and high-performing environments aligned with organizational values.

Overview

5
5
years of professional experience
3
3
Certification

Work History

Assistant Supervisor

The Church of Jesus Christ of Latter-day Saints
01.2025 - Current
  • Supervise a 12-member team ensuring secure handling, review, and submission of sensitive records while maintaining strict confidentiality standards.
  • Monitor workflow risks and operational compliance to ensure accuracy and security of Church records.
  • Maintain structured digital tracking systems using Salesforce to document quality and operational incidents.
  • Serve as primary technical and operational support contact for the Visual Audit Center.
  • Coordinate with international teams and headquarters to ensure adherence to security and operational protocols.
  • Identify potential risks and implement corrective measures that improved productivity by 15% and reduced downtime by 25%.

Quality Assurance Specialist

The Church of Jesus Christ of Latter-day Saints
01.2024 - 01.2025
  • Conducted compliance monitoring and implemented formal quality control and risk prevention procedures.
  • Performed operational reviews to identify safety, compliance, and performance gaps.
  • Maintained detailed incident and performance reports to support leadership decision-making.
  • Conducted staff training on compliance procedures and risk awareness protocols.
  • Implemented monitoring strategies that reduced operational disruptions and strengthened procedural compliance.

Customer Support Agent

E-Service Company Limited
01.2023 - 01.2024
  • Managed 150+ weekly customer requests while addressing escalated and potentially high-risk service situations.
  • Applied conflict resolution and de-escalation techniques to resolve 95% of escalated cases.
  • Maintained detailed case documentation and ensured compliance with company policies.
  • Provided timely communication and support to ensure customer safety and satisfaction.

Administrative Clerk

The Church of Jesus Christ of Latter-day Saints
01.2021 - Current
  • Maintained confidential administrative and financial records following compliance and documentation standards.
  • Supported operational coordination and ensured accurate record keeping.
  • Assisted with visitor coordination and administrative support services.

Ghana MTC Teacher (ESL & French)

The Church of Jesus Christ of Latter-day Saints
01.2021 - 01.2023
  • Delivered structured training to groups of 50+ individuals while maintaining safe and respectful learning environments.
  • Conducted assessments and provided guidance supporting communication and conflict resolution skills.
  • Translated instructional and administrative materials supporting cross-cultural operations.

Education

Bachelor of Science - Applied Business Management

Brigham Young University–Idaho
01.2025

Administrative Assistant Certificate - undefined

Brigham Young University–Idaho

French Professional Proficiency - DELF/DALF B2

Alliance Française

Digital Marketing Certification - undefined

IPMC

Skills

  • Safety & Risk Monitoring
  • Incident Reporting & Documentation
  • Compliance Enforcement & Policy Adherence
  • Emergency Response Coordination
  • Conflict Resolution & De-escalation
  • Facility Monitoring & Patrol Awareness
  • Team Supervision & Leadership
  • Customer & Visitor Assistance
  • Surveillance & Security Systems Awareness
  • CRM & Reporting Systems
  • Cross-Cultural Communication
  • Salesforce CRM
  • Zendesk Ticketing System
  • Microsoft Office Suite
  • Digital Records Management Systems
  • Online Reporting Systems

Certification

  • Data Entry Specialist Training
  • Compliance Monitoring & Quality Assurance Training
  • Customer Service & Conflict Management Training

Languages

English
Bilingual or Proficient (C2)
French
Advanced (C1)

Accomplishments

  • Supervised a team of 12 staff members.
  • Data entry Specialist
  • Coordinate with international teams and headquarters to ensure adherence to security and operational protocols.
  • Identify potential risks and implement corrective measures that improved productivity by 15% and reduced downtime by 25%.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Reading

Language Tutoring

Software

CRM

Sales Force

Zendesk

Microsoft

Timeline

Assistant Supervisor

The Church of Jesus Christ of Latter-day Saints
01.2025 - Current

Quality Assurance Specialist

The Church of Jesus Christ of Latter-day Saints
01.2024 - 01.2025

Customer Support Agent

E-Service Company Limited
01.2023 - 01.2024

Administrative Clerk

The Church of Jesus Christ of Latter-day Saints
01.2021 - Current

Ghana MTC Teacher (ESL & French)

The Church of Jesus Christ of Latter-day Saints
01.2021 - 01.2023

Bachelor of Science - Applied Business Management

Brigham Young University–Idaho

Administrative Assistant Certificate - undefined

Brigham Young University–Idaho

French Professional Proficiency - DELF/DALF B2

Alliance Française

Digital Marketing Certification - undefined

IPMC
Nathaniel Asare DeiAssistant Supervisor (Quality Assurance Specialist)