Summary
Overview
Work History
Education
Skills
References
Accomplishments
Additional Information
Software
Interests
Timeline
Generic

NATASHA ECCLES

INTERIOR ARCHITECT
Manchester

Summary

An upcoming Innovative Interior Architect offering outstanding talent for structural space planning and final color layouts. Successful at detailed remodel plans and digital designs of Sketchup upgrades. Adept at multi-tasking and developing creative solutions. History of success in coordinating with peers and managing teams to complete projects aligned with lecturer specifications and requirements. Hardworking and passionate job seeker with strong organizational skills eager to learn and expand on creativity. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, creativity and problem-solving skills.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Counter Clerk

TEDDINGTON POST OFFICE
03.2019 - 09.2019
  • Assisted in inventory management, maintaining optimal stock levels to meet customer demands.
  • Contributed to sales growth by upselling products and services that met customer needs.
  • Developed rapport with clientele through friendly interactions and personalized service experiences.
  • Demonstrated excellent communication skills while interacting with diverse customers.
  • Prioritized customer needs by multitasking effectively during busy periods at counter.
  • Enhanced customer satisfaction by providing efficient and friendly service at counter.
  • Collaborated with team members to maintain adequate staffing levels during high-traffic periods.
  • Ensured timely communication of pertinent information between supervisors, staff, and customers for seamless operations management.
  • Resolved customer complaints promptly, resulting in increased customer loyalty and repeat business.
  • Managed cash transactions accurately, reducing discrepancies and increasing cashier accountability.

Customer Service Representative

Skybridge Americas
05.2018 - 08.2018
  • Developed good relations with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into team.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
  • Managed high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.

Customer Service Representative

OUR MOTHERLAND FOUNDATION
05.2017 - 06.2018
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.

Customer Service Representative

SKYBRIDGE AMERICAS
01.2017 - 03.2017
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded proactively and positively to rapid change.

Assistant Operations Manager

FAMILY FOUNTAIN ASSETS & MANAGEMENT LIMITED
7 2016 - 10.2016
  • Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
  • Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Boosted team morale by recognizing outstanding achievements through awards or public recognition at staff meetings or events.

Babysitter

BABY LANGUE
7 2020 - 5 2021
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.

Education

Undergraduate Degree - Interior Architecture

University of Salford
09.2021 - 5 2024

Undergraduate Degree - Interior Architecture- transfer

University of Manitoba
05.2017 - 6 2018

high school - undefined

Wesley Girls High School
10.2013 - 6 2016

Bachelor of Science - Interior Architecture

LISAA Architecture D'intérieur & Design Paris
Paris, France

Skills

  • Adaptability and Flexibility

  • Attention to Detail

  • Dependability

  • Reliability

  • Lighting Design

  • Sustainable building concepts

  • Interior Detailing

  • Architectural Visualization

  • Furnishings Selection

  • Color Theory Application

  • Biophilic design

  • Space programming

  • Critical Thinking

  • Design Rendering

  • Illustration

  • Digital Photography

References

  • Name Surname, +14313381583, blayshantel@gmail.com, SKYBRIDGE AMERICAS, Customer rep
  • Name Surname, +33612107913, nanayaa@drbatessolutions.com, BABY LANGUE, babysitter
  • Name Surname, +233246310993, maudgriffin@yahoo.co.uk, OUR MOTHER FOUNDATION, Customer Rep

Accomplishments

  • Achieved university projects by introducing SketchUp for these tasks. Designed significant projects such as showrooms, office spaces, dispensary labs, apartments from your coursework, which allowed me to fully express my creativity, technical skills, and immerse myself fully in the design process.
  • Projects being displayed at exhibitions for the university
  • Worked with a company(kitchen & wood company) which I consulted for as a freelance project by designing the reconstruction of their existing office to transform into an office and showroom space for the kitchen and wood samples
  • Assisted in organizing a Fundraiser for a Period Package franchise in collaboration with All girls football club, creating posters and flyers using photoshop, illustrator and CANVAS to help distribute and create awareness for the cause and set up the event
  • Every end of the year, i assist with the Abodom Childrens party in Ghana in the central region, also creating the flyers and posters and organizing the volunteers and members for the trip and the donation of food

Additional Information

Extracurricular Activities

Society or Club: Active participation in university societies or clubs such as the African community club where we would think of ways to help fellow students in need of guidance or help when moving into a new or foreign country, and also played soccer for my university team where we played against other universities and was made captain


Work: Currently working on designing and Cassava mix farm in the central region for the queen mother of Agona Abodom and designing a house for a client who will move there.

Designing posters, flyers, backdrops for clients who have been referred by my clients as well

Software

Adobe creative cloud

Indesign

Sketchup

AUTOCAD

Illustrator

Photoshop

Microsoft office

Interests

Illustrations

Designing

Drawing

Art and design

Timeline

Undergraduate Degree - Interior Architecture

University of Salford
09.2021 - 5 2024

Counter Clerk

TEDDINGTON POST OFFICE
03.2019 - 09.2019

Customer Service Representative

Skybridge Americas
05.2018 - 08.2018

Customer Service Representative

OUR MOTHERLAND FOUNDATION
05.2017 - 06.2018

Undergraduate Degree - Interior Architecture- transfer

University of Manitoba
05.2017 - 6 2018

Customer Service Representative

SKYBRIDGE AMERICAS
01.2017 - 03.2017

high school - undefined

Wesley Girls High School
10.2013 - 6 2016

Assistant Operations Manager

FAMILY FOUNTAIN ASSETS & MANAGEMENT LIMITED
7 2016 - 10.2016

Babysitter

BABY LANGUE
7 2020 - 5 2021

Bachelor of Science - Interior Architecture

LISAA Architecture D'intérieur & Design Paris
NATASHA ECCLESINTERIOR ARCHITECT