NATALIE APPIAH
Accra
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Intern
TF Financial Services
01.2013
- Marketed the company's product to reputable organizations
- Served as a personal assistant acting as the link between manager and clients
- Ensured documents submitted by clients were up to date
- Helped staff to disburse and receive cheques from clients
- Monitored monthly repayment plans of a client's facility to ensure satisfaction for both company & client
- Assisted clients with their needs.
Chief Operations Manager
Queens Tavern Bar & Restaurant
Accra
01.2020 - Current
- Process monthly payroll (salary and allowance)
- Compute overtime allowances and see to it that it is duly paid
- Prepare weekly and monthly report
- Ensure staff adhere to approved annual performance appraisal timelines
- Ensure all onboarding processes are duly followed for a successful candidate
- Provide information and assistance to staff on work-related issues
- Maintain a comprehensive database for employees and ensure all employee records are updated at all times
- Develop and maintain a comprehensive leave register of annual leave plan
- Analyze internal operations and identify areas for process enhancement
- Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with the CEO
- Oversee operations, accounting, and partner with CEO in sales management so that sufficient investment capital can be budgeted for near-term growth targets
Corporate Business Officer
Alliance Waste Limited
Accra
01.2017 - Current
- Develop business and marketing plans in coordination with the Managing Director (M.D) to achieve revenue goals
- Manage all affairs of the corporate clients
- Prepare invoices for corporate clients; organize and maintain a filing system
- Assist the Human Resource Manager with administrative and personnel activities
- Organize and schedule meetings as well as appointments for the M.D
- Confer and coordinate activities with partners and managers
- Manage customers’ calls and appointments effectively for new opportunities for the company’s growth
- Search, form, and maintain strong customer relationships to generate and maintain the organization’s high volume of clients
- Coordinate staff training sessions and activities
- Develop adequate induction and training materials
- Educate staff by providing them with information concerning educational opportunities and experiential growth opportunities
- Draft creative strategies to collect both clients’ & employees’ feed-back to be incorporated into a growth plan.
Front Desk/Administrative Officer
Alliance Waste Limited
Accra
01.2016 - 01.2017
- Kept updated records and files
- Monitored office expenses and costs
- Monitored office supplies and placed orders when necessary
- Provided assistance to the heads in the administration department
- Assisted the Client Service Executive with business activities
- Adhered to safety procedures and kept managers informed about any kind of unsafe situation
- Manned a phone and transferred calls to the appropriate department
- Conferred and coordinated activities within departments
- Checked, sorted and forwarded emails
- Greeted visitors and registered their names and contact details.
Research Assistant
Takoradi Polytechnic
01.2014 - 01.2015
- Captured data on students' appraisals of instructed courses
- Inputted data on students' appraisals of instructed classes on SPSS
- Prepared reports on students' appraisals of instructed courses
- Prepared outgoing memoranda
- Prepared power points for workshops and seminars
- Organized an Academic Quality Enhancement workshop for Deans, Vice-Deans, School Officers, Junior and Assistant Registrars, as well as Lecturers
- Assisted team members in preparing monthly reports and drafted reports on customer satisfaction surveys.
Education
MBA - International Business
Kwame Nkrumah University of Science & Technology Ongoing
Associate Member - undefined
Chartered Institute of Human Resource Practitioners
Diploma - Human Resource Management
ICM
Bachelor of Education - Social Sciences (Economics & Mathematics
University of Cape Coast
undefined
Archbishop Porter Girls Secondary School
Skills
KEY ATTRIBUTESImpeccable administrative skillsArdent People personExcellent at drafting and executing plansGood knowledge in the interpretation of data for planningBold & concise at strategy implementationHighly successful with enterprises resource and planningProficient inMicrosoft Office Suite and SPSS
Timeline
Chief Operations Manager
Queens Tavern Bar & Restaurant
01.2020 - Current
Corporate Business Officer
Alliance Waste Limited
01.2017 - Current
Front Desk/Administrative Officer
Alliance Waste Limited
01.2016 - 01.2017
Research Assistant
Takoradi Polytechnic
01.2014 - 01.2015
Intern
TF Financial Services
01.2013
MBA - International Business
Kwame Nkrumah University of Science & Technology Ongoing
Associate Member - undefined
Chartered Institute of Human Resource Practitioners
Diploma - Human Resource Management
ICM
Bachelor of Education - Social Sciences (Economics & Mathematics
University of Cape Coast
undefined
Archbishop Porter Girls Secondary School