Natalie Appiah

• use a range of software, including email, spreadsheets and databases, to ensure the efficient running of the office
• manage online and paper filing systems
• develop and implement new administrative systems, such as record management
• record office expenditure and manage the budget
• organize the office layout and maintain supplies of stationery and equipment
• maintain the condition of the office and arrange for necessary repairs
• organize and chair meetings with staff
• delegate work to staff and manage their workload and output
• promote staff development and training
• review and update health and safety policies and ensure they are observed
• write reports for General Manager and deliver presentations.
• Manage the company's day-to-day operations, systems, and staff
• Maintain office services by working with internal or external suppliers
• Payroll support
• Support staff retention and onboarding
• Planning & Implementing internal systems and procedures
• Designing & Implementing office policies
• Staff reporting and trend watching presentations for leadership
• Coaching, counseling and disciplining employees where necessary
• Company event budgeting & management
• Coordinating all staff travel including, flights, hotels, car rental, insurance, and budgets
• Working with contractors & vendors
• Support in local marketing initiatives
• port in local marketing initiatives

1.Process monthly payroll for 5 staff(salary and
allowance)
2.Compute overtime allowances and see to it that
it is duly paid
3.Prepare weekly and monthly report
4.Ensure staff adhere to approved annual
performance appraisal timelines
5.Ensure all onboarding processes are duly
followed for successful candidate
6.Provide information and assistance to staff on
work-related issues
7.Maintain comprehensive database for
employees and ensure all employee records are
updated at all times
8.Develop and maintain comprehensive leave
register of annual leave plan
9.Analyze internal operations and identify areas for
process enhancement
10.Implement business strategies and plans that
align with short- and long-term objectives
developed in tandem with CEO
11.Oversee operations, accounting, and partner
with CEO in sales management so that sufficient
investment capital can be budgeted for
near-term growth targets

1.Develop business and marketing plans in
coordination with Managing Director (M.D) to
achieve revenue goals
2.Manage all affairs of over 30 corporate clients
Prepare invoices for over 250 corporate clients;
organize and maintain filing system

3.Manage customers' calls and appointments
effectively for new opportunities for company's
growth
4.Search, form, and maintain strong customer
relationships to generate and maintain
organization's high volume of clients

5.Draft creative strategies to collect both clients' &
employees' feed-back to be incorporated into
growth plan.
6.Assist Human Resource Manager with
administrative and personnel activities
7.Organize and schedule meetings as well as
appointments for M.D
8.Confer and coordinate activities with partners
and managers
9.Coordinate staff training sessions and activities
10.Develop adequate induction and training
materials
11.Educate staff by providing them with information
concerning educational opportunities and
experiential growth opportunities

1.Monitored office supplies and placed orders
when necessary
2.Provided assistance to 5 heads in administration
department
3.Assisted Client Service Executive with business
activities
4.Adhered to safety procedures and kept
managers informed about any kind of unsafe
situation
5.Manned phone and transferred calls to
appropriate department
6.Conferred and coordinated activities within
departments
7.Checked, sorted and forwarded emails
8.Greeted visitors and registered their names and
contact details.
9.Managed files and records for clients and
adhered to safety procedures to prevent
breaches and data misuse
10.Analyzed data related to administrative costs
and spending trends to prepare budgets for
personnel

1.Captured data on students' appraisals of
instructed courses
2.Inputted data on students' appraisals of
instructed classes on SPSS
3.Prepared reports on students' appraisals of
instructed courses
4.Prepared outgoing memoranda
5.Prepared power points for workshops and
seminars
6.Organized Academic Quality Enhancement
workshop for about 11 Deans, 15 Vice-Deans, 55
School Officers, 65 Junior and Assistant Registrars,
as well as 50 Lecturers
7.Assisted team members in preparing monthly
reports and drafted reports on customer
satisfaction surveys.

• Performed statistical, qualitative, and quantitative analysis.
• Reviewed documents and data to identify trends and patterns.
• Maintained up-to-date records of research activities and results for future reference.
• Collaborated with other researchers to develop successful research strategies.
• Created surveys and questionnaires to collect data for research projects.
• Utilized advanced analytical software to analyze data sets.
• Scheduled appointments with test subjects over phone and through email.

1.Marketed 2 of company's product to reputable
organizations
2.Served as personal assistant acting as link
between manager and clients
3.Ensured documents submitted by clients were up
to date
4.Helped staff to disburse and receive cheques
from clients
5.Monitored monthly repayment plans of client's
facility to ensure satisfaction for both company &
client
6.Assisted clients with their needs.