Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Narki Offei Nyanteh

Accra

Summary

Accomplished Administrator and Childcare Facilitator with a proven track record at Excel Academy, enhancing staff collaboration and fostering high-quality education. Demonstrates exceptional organization, empathy, and customer service skills. Achieved significant improvements in staff development and student well-being initiatives, showcasing strong leadership and attention to detail.

Overview

9
9
years of professional experience

Work History

Administrator and Childcare Facilitator

Excel Academy
06.2022 - Current
  • Supervise and support staff members, including teachers, administrative staff, and support personnel.
  • Foster a positive and collaborative work environment, promoting teamwork and professional development.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Ensure the delivery of high-quality education aligned with the school's vision and mission.
  • Support student well-being initiatives, including mental health programs, anti-bullying campaigns, and character development.
  • Build positive relationships with children, actively involving them in all aspects of learning.
  • Instruct children in personal hygiene and care for them.
  • Prepare, serve and feed meals.

Branch Services Supervisor

OmniBSIC Ghana Limited
08.2020 - 03.2022
  • Staff management and development.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Business planning and development.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Compliance and risk management.
  • Compliance, security and controls.
  • Logistics, facilities and cost management.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Customer Service Officer

OmniBank Ghana Limited
01.2015 - 07.2020
  • Account opening for new client and opening additional account on existing client’s account.
  • Fixed deposit creation and management.
  • Outward clearing confirmation and payment.
  • Western Union and MoneyGram Remittances.
  • Mobile money operations.
  • Assisting customers with loans, account balances and statements, and counter cheques.
  • Checking daily and monthly balances.
  • Preparing payment orders.
  • General office administration.
  • ATM custodian.

Education

Certificate - Caregiving

BSI Health Care
Accra, Ghana
06.2023

Bachelor Degree - Leadership

World Evangelical Seminary, Canada
Kumasi, Ghana
12.2018

Certificate - Youth Services

University of Ghana
Accra, Ghana
02.2011

High School Diploma -

Aburi Girls Secondary School
Aburi, Ghana
11.1999

Skills

  • Patience and Flexibility
  • Organization and Time Management
  • Effective Communications
  • Excellent driving record
  • Customer Service
  • Empathy and Compassion
  • Observation and Attention to Detail

Hobbies

I am passionate about caregiving, cooking, traveling, and listening to music. As a caregiver, I have had the privilege of supporting loved ones and many others, making a positive impact on their lives. Cooking is a creative outlet for me, and I enjoy experimenting with new recipes and flavors, making same meals taste different. Traveling allows me to explore new cultures and experiences, and I cherish the memories made along the way. Music is a constant source of inspiration, and I find solace in its ability to evoke emotions and bring people together. These activities bring me joy and fulfillment, and I feel grateful to have them in my life.

Languages

English
Advanced (C1)

Timeline

Administrator and Childcare Facilitator

Excel Academy
06.2022 - Current

Branch Services Supervisor

OmniBSIC Ghana Limited
08.2020 - 03.2022

Customer Service Officer

OmniBank Ghana Limited
01.2015 - 07.2020

Certificate - Caregiving

BSI Health Care

Bachelor Degree - Leadership

World Evangelical Seminary, Canada

Certificate - Youth Services

University of Ghana

High School Diploma -

Aburi Girls Secondary School
Narki Offei Nyanteh