Summary

Overview

Work history

Education

Skills

Languages

References

Affiliations

Timeline

Naomi Mensah Forson

Adenta Municipal District ,Ghana

Summary

As a final-year undergraduate (Level 400), I possess a strong foundation in interpersonal skills, customer service, and effective communication. My experiences in various sectors and hotels have equipped me with a solid understanding of delivering exceptional service.

Notably, my internships at the Students Loan Trust Fund and the Forestry Commission, as well as my waitress experience at Churreria Restaurant and Lounge, have demonstrated my ability to work collaboratively, thrive under pressure, and resolve problems efficiently. I am skilled in taking orders, serving customers, and ensuring their satisfaction. My strong communication skills enable me to build rapport with customers and team members, creating a welcoming and valued experience for every guest.

A dynamic team player committed to providing exceptional customer service while continuously enhancing professional competencies.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

I am excited to leverage my skills and experience to provide outstanding service in a dynamic environment and am confident in my ability to make a positive contribution.

Overview

year of professional experience

years of post-secondary education

Work history

Client Relationship Management

Students Loan Trust Fund

Accra, Greater Accra Region

02.2025 - 05.2025

Developed strong relationships with clients through effective communication and support.
Coordinated client onboarding processes to ensure seamless integration and satisfaction.
Managed inquiries and escalated issues to appropriate departments for timely resolution.
Contributed towards revenue generation through successful client relationship management practices.
Enhanced client relationship management by conducting regular meetings and reviews.
Fostered long-term relationships with key clients for continued business growth.

Administrative Receptionist and Specialist

AIKINS aeiSHOPgh

AnC MALL, Greater Accra Region

09.2024 - 11.2025

Managed front desk operations by greeting visitors and directing inquiries to appropriate departments.
Assisted in the preparation of documents and reports, ensuring compliance with organizational standards.
Handled incoming calls and messages, providing timely responses to client requests and concerns.
Developed and implemented administrative procedures to enhance workflow and improve efficiency.
Collaborated with various departments to facilitate communication and streamline processes across the organization.
Provided valuable support during busy periods, contributing to successful operation under high pressure.
Utilized a multi-line telephone system to manage incoming calls effectively.
Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.

Education

Bachelor of Arts - Administration

Univeristy Of Ghana

Greater Accra, Ghana

01.2022 - 09.2025

W.A.S.S.C.E - General Arts

Methodist Girls High School

Eastern Region, Ghana

08.2018 - 10.2021

B.E.C.E - General

St. Augustus Junior High