NAOMI DOGBEY
Accra
Summary
Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
5
5
years of professional experience
Work History
CALL CENTER AGENT
GIZMO GALAXY PROMOTIONS GHANA LIMITED
Accra
02.2024 - 03.2024
- Respond to customers via phone call and chats
- Provide accurate information to customers regarding the services
- Process interested customers numbers to the right team
- Work with team members to meet or exceed required targets.
GEOMARKETING SURVEYOR
GROUPE VIVENDI AFRICA (ACCRA)
06.2021 - 12.2023
- Collecting data on poles and buildings for the fiber to the home(FTTH) project
- Navigating around work area using a Google map
- Auditing already surveyed batches of others to make necessary corrections before final submission.
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER CARE UNIT, HO TEACHING HOSPITAL
01.2020 - 01.2021
- Responsible for ensuring effective coordination of procedures at the OPD
- Preparing monthly facility assessment report, answering incoming customer’s calls regarding billing issues, service problems, service questions and general client concerns
- Updating customer information in the customer database during and after each call.
ENUMERATOR
PENCILS OF PROMISE, HO VOLTA REGION
01.2019 - 01.2021
- Data collection
- Assessment on students’ performance in the basic school in Volta region
- Presenting report to main office for entry.
CASH OFFICE
GHANA REVENUE AUTHORITY, MEDIUM TAX OFFICE, HO
08.2019 - 09.2019
- Updating customer information in the customer database during and after each payment received
- Receipt issuant to client
- Provide full administrative support to the Assistant Accountant.
Education
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, MARKETING, AFFILIATED TO CAPE COAST UNIVERSITY -
EVANGELICAL PRESBYTERIAN UNIVERSITY COLLEGE - HO
Skills
- Computer Skills - Microsoft Office tools, hardware and software
- Languages - English, Twi and Ewe
- Result oriented, customer focus with collaborative working skills
- A team player with good interpersonal and excellent communication skills
- problem solving
- individual and team work
Communication Skills
I possess good listening, oral and written communication skills and working with both internal and external customers
Sex
FEMALE
Personal Information
- Date of Birth: 07/13/96
- Nationality: GHANAIAN
References
- Mr. Kennedy Mensah, Administrative Manager, Ho Teaching Hospital, +233501222317, Skykennnedy90@Gmail.Com
- Mr.Daniel Adjovu, Project manager, Groupe Vivendi Africa -Ghana, +233 (0) 246953658/ +233 (0) 208670611
Hobbies and Interests
Reading, singing, learning new languages and new skills
Timeline
CALL CENTER AGENT
GIZMO GALAXY PROMOTIONS GHANA LIMITED
02.2024 - 03.2024
GEOMARKETING SURVEYOR
GROUPE VIVENDI AFRICA (ACCRA)
06.2021 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER CARE UNIT, HO TEACHING HOSPITAL
01.2020 - 01.2021
CASH OFFICE
GHANA REVENUE AUTHORITY, MEDIUM TAX OFFICE, HO
08.2019 - 09.2019
ENUMERATOR
PENCILS OF PROMISE, HO VOLTA REGION
01.2019 - 01.2021
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, MARKETING, AFFILIATED TO CAPE COAST UNIVERSITY -
EVANGELICAL PRESBYTERIAN UNIVERSITY COLLEGE - HO