Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nancy Okine

Weija

Summary

With a strong background in customer service and problem-solving, I have successfully applied these skills at Masem Baby Wear to elevate customer satisfaction and optimize operations. My experience spans IT support and sales, where I consistently collaborate with teams to enhance service delivery, achieving a 30% improvement in efficiency and customer experience.

Overview

2025
2025
years of professional experience

Work History

Market Vendor

Masem Baby Wear
Kantamanto
02.2020 - 12.2024

Procuring and Preparing Goods.

  • Sourcing quality products to sell, ensuring they meet customer demands.
  • Storing goods properly to maintain freshness or quality.
  • Displaying products attractively to draw customers.

Selling and Customer Service.

  • Assisting customers with product selection and providing product information.
  • Offering excellent customer service to build trust and loyalty.
  • Negotiating prices with customers, and ensuring fair transactions.

Financial Management

  • Setting appropriate prices to remain competitive and profitable.
  • Handling cash transactions and providing accurate change.
  • Keeping records of sales and expenses for accountability and budgeting.

Event Usher

H Ushering Agency
Accra
05.2021 - 12.2023

Guest Assistance.

  • Welcoming guests as they arrive and guiding them to designated areas.
  • Answering questions about the event, such as the location of bathrooms, emergency exits, or the event schedule.

Handling Emergencies.

  • Assisting in evacuations or emergencies by directing guests to safe exits, or following event protocols.
  • Addressing and resolving any minor issues or complaints from guests, such as seating problems, or lost belongings.

Serving food and drinks.

  • Giving food and beverages to guests during breaks or meals.
  • Making sure food and drink stations are clean and stocked.
  • Helping with special diets: Directing guests with special dietary needs to the right food options.

Assisting with product activation.

  • Guiding guests to product demos: Showing guests where new products are being showcased.
  • Giving out brochures or samples about the product.
  • Getting guests involved in activities or contests related to the product.

IT Personnel

Ga South Municipal Assembly
Weija

Technical Support.

  • Troubleshooting hardware and software issues.
  • Assisting colleagues with IT-related problems.
  • Installing and configuring new computer systems and software.

System Maintenance.

  • Performing regular system updates and backups.
  • Ensuring the security of systems by installing antivirus software and monitoring potential threats.
  • Maintaining hardware, such as printers, scanners, and projectors.

Cybersecurity

  • Monitoring systems for potential security breaches.
  • Enforcing cybersecurity policies, such as password protocols.
  • Educating staff about safe computing practices.

Education

Bachelor of Science - Human Resources Management

University Of Ghana, Legon
Accra, Ghana
10-2024

High School Diploma -

Accra Girls Senior High School
Accra, Ghana
05-2017

Skills

  • Customer service skills
  • Good communication skills
  • Sales and Marketing Skills
  • Problem-solving skills
  • Teamwork and collaboration

Languages

English
First Language

Timeline

Event Usher

H Ushering Agency
05.2021 - 12.2023

Market Vendor

Masem Baby Wear
02.2020 - 12.2024

IT Personnel

Ga South Municipal Assembly

Bachelor of Science - Human Resources Management

University Of Ghana, Legon

High School Diploma -

Accra Girls Senior High School
Nancy Okine