Summary
Overview
Work History
Education
Skills
Personality Profile
Career skills
Certification
Training
Languages
Hobbies and Interests
References
Timeline
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Nancy Kwarteng

Accra

Summary

Dynamic professional with a proven track record at Golden Wisdom Hotel Limited, showcasing exceptional leadership skills and a knack for problem-solving. Excelled in driving compliance and service excellence, while fostering an environment of continuous improvement. Proficient in Microsoft Office Tools and adept at adapting communication styles to enhance team performance and achieve organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Golden Wisdom Hotel Limited
Kumasi
12.2022 - Current
  • Ensuring full compliance with hotel operating controls, policies, procedures and service standards
  • Leading all key property issues including capital projects, customer service and refurbishment
  • Handling complaints and overseeing the service recovery procedures
  • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing and Sales Plan

National Service Person

Ministry of Food and Agriculture (MOFA)
Kumawu
10.2021 - 11.2022
  • Scheduling visits and consultations to meet with farmers and discuss needs
  • Researching and analyzing agricultural data and report findings
  • Working successfully with diverse groups of coworkers to accomplish goals and address issues related to agricultural production

Receptionist

Golden Wisdom Hotel Limited
Kumasi
06.2021 - 09.2021
  • Welcome guests
  • Ensuring proper room allocation
  • Maintaining clear and accurate records of guest room bookings
  • Liaising with necessary staff to address any problems or complaints made by guests

Intern

The Council for Scientific and Industrial Research, Forestry Research Institute of Ghana
Fumesua
07.2018 - 10.2018
  • Assisting the research team by investigating
  • Compiling information and analyzing results for an organized research study

Intern

African Origin Travel and Tours
08.2016 - 02.2017
  • Make phone calls to confirm bookings
  • Reaching out to target market to distribute and communicate available products

Education

Bsc. - Agribusiness Management

Kwame Nkrumah University of Science and Technology
01.2021

Diploma Certificate - Airfare Ticketing and Reservation

Iconic Aviation, Computer and Management Institute
01.2016

West African Secondary School Examination -

Yaa Asantewaa Girls' Senior High School
01.2015

Skills

  • Proficient in Microsoft Office Tools
  • Familiar with Google Workspace Tools

Personality Profile

I am a committed and passionate professional who thrives on challenges and bringing people together to accomplish shared goals. Constantly eager to learn and grow within the business world, I bring extensive experience in business operations. My primary focus is on cultivating positive workplace cultures, boosting employee engagement, and driving organizational success through effective communication and strategic planning.

Career skills

  • Adapts communication style to suit the audience
  • Demonstrates strong problem-solving and tutoring skills
  • Exhibits excellent leadership skills
  • Accepts critical feedback and offers constructive input
  • Clear communication skills
  • Accepts critical feedback

Certification

  • BSc. Agribusiness Management
  • Diploma Certificate in Airfare Ticketing and Reservation
  • West African Secondary School Examination

Training

  • Entrepreneurship Summit (Kumasi, Ghana)
  • Agripreneurship Summit (Kumasi, Ghana)

Languages

  • English
  • Twi

Hobbies and Interests

  • Reading
  • Watching documentaries
  • Researching

References

  • Nana Kwesi Kwarteng, CEO, Golden Wisdom Hotel Limited, Kumasi, (0240862701)
  • Mr. Godfrey Acheampong, Director, Ministry of Food and Agriculture, Kumawu, (0244577550)
  • Mr. Amofa Boateng Agyei, MIS Officer, Ministry of Food and Agriculture, Kumawu, (0249441830)

Timeline

Manager

Golden Wisdom Hotel Limited
12.2022 - Current

National Service Person

Ministry of Food and Agriculture (MOFA)
10.2021 - 11.2022

Receptionist

Golden Wisdom Hotel Limited
06.2021 - 09.2021

Intern

The Council for Scientific and Industrial Research, Forestry Research Institute of Ghana
07.2018 - 10.2018

Intern

African Origin Travel and Tours
08.2016 - 02.2017

Bsc. - Agribusiness Management

Kwame Nkrumah University of Science and Technology

Diploma Certificate - Airfare Ticketing and Reservation

Iconic Aviation, Computer and Management Institute

West African Secondary School Examination -

Yaa Asantewaa Girls' Senior High School
Nancy Kwarteng