Nancy Baafi
Nungua
Summary
Dynamic customer service professional with a proven track record at iSON XPERIENCES, excelling in complaint resolution and stakeholder relations. Adept at promoting products and ensuring customer satisfaction, I leverage strong organizational leadership and data documentation skills to enhance service delivery and drive compliance initiatives.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
iSON XPERIENCES
Tema
03.2024 - 11.2024
- Managed customer inquiries and complaints across multiple communication channels.
- Delivered high-quality customer support using active listening to resolve customer concerns.
- Supported product and service promotion while ensuring customer satisfaction.
- Documented interactions accurately and escalated recurring issues for service improvement.
- Promoted telecommunications services at MTN Ghana.
Customer Service Assistant
Ghana Revenue Authority (GRA)
Tema
10.2021 - 09.2022
- Led taxpayer education and excise tax stamp sensitization campaigns.
- Assisted with Tax Identification Number (TIN) registration and tax relief applications.
- Supported tax compliance monitoring exercises at business premises.
- Managed and reviewed administrative files for assessment and clearance.
Education
Bachelor of Arts - Political Science
Kwame Nkrumah University of Science and Technology (KNUST)
Kumasi, Ghana09.2021
Master of Science (MSc) - Administration and Management
University of Ghana Business School (UGBS)
Accra, GhanaSkills
- Customer Service Techniques
- Conflict Resolution
- Client Needs Assessment
- Customer Engagement
- Project management
- Data Entry
- Feedback Collection
- Cross-Functional Teamwork
- Computer Proficiency (MS Word, Excel, PowerPoint)
References
Available Upon Request
Professional Development And Interests
- Academic research in administration, management, and governance
- Participation in leadership, business, and professional development seminars
- Reading on organisational development, public policy, and socio-economic issues
Timeline
Customer Service Representative
iSON XPERIENCES
03.2024 - 11.2024
Customer Service Assistant
Ghana Revenue Authority (GRA)
10.2021 - 09.2022
Bachelor of Arts - Political Science
Kwame Nkrumah University of Science and Technology (KNUST)
Master of Science (MSc) - Administration and Management
University of Ghana Business School (UGBS)