Hi, I’m
Nancy Darko
Marketer
Kumasi ,Ashanti
Summary
Proven leader with a track record of enhancing Operational efficiency and customer satisfaction at Maggienancy Motors, Cocoa marketing company and Ghana statical service by leveraging strong communication skills and detail-oriented approach. Excelled in team collaboration and problem-solving, significantly improving data accuracy and project completion rates. Demonstrated expertise in regulatory compliance and relationship building, ensuring high-quality service delivery.l am a problem solve a goal oriented person with a positive attitude towards my career and life.
Overview
10
years of professional experience
Work History
Ghana Statistical Service
Census Enumerator
06.2021 - 07.2021
Job overview
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Adapted quickly to changing circumstances, including inclement weather and challenging neighborhood conditions during fieldwork.
- Ensured accurate geographic coverage by thoroughly reviewing maps and address listings before beginning enumeration activities.
- Improved data accuracy by diligently collecting and recording census information from households.
- Enhanced community participation in the census by conducting door-to-door visits and providing clear explanations of the process.
- Collaborated effectively with a diverse team of enumerators to complete assigned tasks efficiently and accurately.
- Demonstrated excellent time management skills while adhering to strict deadlines for submitting completed questionnaires.
- Attended team meetings to develop job knowledge.
- Identified hard-to-reach populations and developed targeted strategies, enhancing the inclusivity of census data collection efforts.
- Promoted understanding of the census'' role in government funding allocation decisions, encouraging greater cooperation from community members.
- Contributed to higher completion rates through persistent follow-up visits for non-responsive households.
Ghana Cocoa marketing company
Shipping Clerk
09.2018 - 08.2019
Job overview
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues
- Reviewed order data to verify transactions and shipping dates
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
- Streamlined communication between departments, facilitating smooth coordination of shipments and deliveries.
- Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
Nancy Motors
Sales Manager
07.2011 - 06.2014
Job overview
- Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue Number%.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Identified appropriate marketing channels and target customers for campaigns.
- Managed cross-functional teams to ensure timely completion of marketing projects within budget constraints.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
All Nations University College Eastern Region -Koforidua
Bachelor Of Business Administration from Marketing
05.2018
Skills
*Good communicator
- Confidentiality Protection
- Time Management
- Regulatory Compliance
- Language Fluency
- Document Management
- Relationship Building
- Canvassing Neighborhoods
- Data Entry
- Recordkeeping
- Team Collaboration
- Detail Oriented
- Survey Question Interpretation
- Documentation and Recordkeeping
- Questionnaire Assistance
- Telemarketing
- Customer Service
- Problem-Solving
- Multitasking
- Reliability
- Decision-Making
- Self Motivation
- Coaching and Mentoring
- Goal Setting
- Patient Billing
Timeline
Census Enumerator
Ghana Statistical Service
06.2021 - 07.2021
Shipping Clerk
Ghana Cocoa marketing company
09.2018 - 08.2019
Sales Manager
Nancy Motors
07.2011 - 06.2014
All Nations University College
Bachelor Of Business Administration from Marketing
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