NANCY AMOAH AKORFUL
Takoradi
Summary
A highly motivated and detail-oriented hospitality professional with strong communication and teamwork skills. Passionate about delivering exceptional guest experiences, with hands-on training across front office, housekeeping, food and beverage, banqueting, and finance departments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
National Service Personnel, Facilities and Administration
Tullow Ghana Limited
Takoradi
10.2024 - Current
- Welcomed and received guests at the reception area, ensuring a positive first impression
- Assisted guests in navigating the premises and directed them to appropriate departments
- Rotated across three front desk stations to support consistent service delivery
- Provided administrative support in accommodation and travel arrangements
- Assisted in maintenance coordination and project infrastructure tracking
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Intern
Art and Leisure EB Hotel
Takoradi
09.2023 - 11.2023
- Checked in/out guests and managed room assignments
- Addressed guest requests and complaints
- Maintained guest accounts and handled payments
- Cleaned and prepared rooms and public areas
- Ensured hygiene and food safety standards
- Assisted with menu planning and inventory management
- Assisted in daily operations of hotel front desk and guest services.
- Collaborated with team members to ensure smooth communication across departments.
- Provided customer service by addressing guest inquiries and resolving issues promptly.
Intern
Royal Nick Hotel
Tema
08.2022 - 09.2022
- Maintained financial records and assisted with budget preparation
- Prepared financial statements and ensured compliance
- Coordinated events, logistics, and catering services
- Delivered excellent customer service at banquets and conferences
Education
Bachelor Of Technology - Hospitality Management
Takoradi Technical University
01.2025 - 08.2025
Higher National Diploma - Hotel, Catering, and Institutional Management
Takoradi Technical University
GhanaWest African Senior School Certificate Examination (WASSCE) -
Twifo Praso Senior High School
Skills
- Microsoft Office Suite
- Leadership & Team Coordination
- Communication & Interpersonal Relations
- Planning & Organizational Skills
- Customer service
- Event coordination
- Conflict resolution
- Team collaboration
- Time management
- Front desk operations
- Self-Directed
- Networking
- Team building
- PPE compliance
- Friendly, positive attitude
- Interpersonal communication
- Attention to detail
- Recordkeeping
- Verbal communication
Certification
- Oil & Gas Industry Overview, IHRDC, 2024
- Introduction to Data Analysis, IHRDC, 2024
- Excel Basics, IHRDC, 2024
- Time Management, IHRDC, 2024
- Effective Emails, Memos and Letters, IHRDC, 2024
- Effective Public Speaking, IHRDC, 2024
References
- Mr. Lordson Damoah, Senior Lecturer, Hospitality Management, Takoradi Technical University, +233 244 739 096, lordsondamoah4@gmail.com
- Miss Linda Christabel Duncan, Lecturer, Hospitality Management, Takoradi Technical University, +233 208 335 174, linansah@gmail.com
Personal Information
CUST
Date of Birth: 05/28/01
Hobbies and Interests
Reading about hospitality trends, travel documentaries, and exploring guest service innovations online.
Extracurricular Activities
Sports Team Member (High Jump), Twifo Praso Senior High School, 2017–2018
Languages
English
Beginner
A1
Timeline
Bachelor Of Technology - Hospitality Management
Takoradi Technical University
01.2025 - 08.2025
National Service Personnel, Facilities and Administration
Tullow Ghana Limited
10.2024 - Current
Intern
Art and Leisure EB Hotel
09.2023 - 11.2023
Intern
Royal Nick Hotel
08.2022 - 09.2022
Higher National Diploma - Hotel, Catering, and Institutional Management
Takoradi Technical University
West African Senior School Certificate Examination (WASSCE) -
Twifo Praso Senior High School
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