Nana Yaw Kwarteng Agyemang
Accra
Summary
A results-oriented person with experience in diverse work environments between, Telecommunications and Data Communication Network. A standout performer in getting tasks completed within stipulated timelines and a master of data management, analysis and reporting. Solid experience in data networks, Systems Management/Administration. Additional experience as a technical consultant on startup companies and SMEs on computer networks, systems integration/software, data security, business continuity, virtualization. A fast learner, possess a mind and attitude eager to identify and solve problems in practical understandable ways (can do attitude).
Overview
21
21
years of professional experience
1
1
Certification
Work History
Wide Area Network (WAN) Technician
UN MINUSMA Mission
Mali
06.2023 - Current
- Analyze network projects and made appropriate recommendations to Unit's head, in accordance with mission requirements/mandate
- Assist MINUSMA with overall network architecture including Core, Distribution, Access, WAN Edge, Internet Edge, Services and Data center layers
- Create, maintain, and update network diagrams, technical documentation, SOP, guidelines, equipment inventory and KPI records
- Installing, configuring, monitoring and Troubleshooting IP Cameras or CCTV Cameras with emphasis on Cisco IP Cameras, Vivotek and Cisco VSOM as well as SASD
- Install, manage and troubleshooting CCTV Server
- Manage internetworking devices that interface with corporate and ISP satellite modems using MPLS, DMVPN, IWAN, SDN, leased lines, Microwave, and other terrestrial links
- Applying and maintaining network access policies and security using Cisco ISE tools and dashboard
- Providing technical support to clients' daily operations of networks, in coordination with different field missions
- Drafting plans and specifications for the request of FTS equipment and services related to networking
- Working with other specialists and collaborating with external partners to ensure proper connectivity of the mission network to the internet and other external sources
- Actively participating in the teamwork and providing technical guidance for other members of the Information Technology Operations Unit
- Using network management and monitoring tools to prepare problem-analysis reports, resources utilization data, suggesting measures for network optimization and providing recommendations and reports for the Unit's head review
- Planning, configuring, resolving, and managing network addressing and subnets
- Installing and maintaining CISCO routers, CISCO multilayer switches, wireless access points, Wireless LAN Controllers, check point firewalls and Peplink load balancers
- Configuring and troubleshooting routed and routing protocols such as TCP/IP, OSPF, EIGRP, BGP and managing IP address allocation, subnetting and internet access.
Network & System Engineer
VisionFund Ghana
Accra
06.2016 - 05.2023
- Manages the day-to-day operations of the MFI host computers by monitoring system performance, configuration, maintenance, and repair
- Ensures that records of system downtime and equipment inventory are properly maintained
- Applies revisions to host system firmware and software
- Works with vendors to assist support activities
- Identify and resolve network related issues with emphasis on Cisco Technologies and Appliances
- Installing, configuring, and troubleshooting of VMware's Server Farm infrastructure
- Regularly/periodically review and enhance network security policies and protocols guiding the institution
- Installing, configuring, and administering of Server in the institution with emphasis on HP Servers
- Managed MFI's Windows Active Directory Services, DHCP DNS, WSUS, SharePoint Server etc
- Installing, configuring and troubleshooting of IP Network CCTV Cameras in the institution (VisionFund Ghana.) with emphasis on Cisco IP Cameras
- Performs troubleshooting as required
- Work directly with the IT personnel and business teams to resolve issues identified and escalated during daily operations and Supervises Operations staff including training and evaluating
- Establishes, maintains and manages users' accounts
- Perform Installations, upgrade, patching, and configuration and maintains systems and utility software on server computer systems
- Provides server support related to other software
- Ensures high availability and acceptable levels of performance of mission critical host computer resources
- Conduct performance tuning of the production databases
- Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse
- Perform regular security monitoring to identify any possible intrusions
- Develop and maintain installation and configuration procedures
- Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
- Manages the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection system
- Manage suppliers and IT Service Providers, negotiating costs and ensuring quality standard of the Organization with the lowest costs.
System Engineer
Glo Mobile Ghana Ltd.
Accra
02.2013 - 05.2016
- Install new / rebuild existing servers and configure/upgrade hardware, peripherals, services, settings, directories, storage, etc
- In accordance with standards and project/operational requirements
- Manage and troubleshoot networking devices with connection between the Organization and ISP Leased lines, Radio and other terrestrial links
- Installing and configuring Cisco Network devices and Cisco Security devices such Cisco ASA
- Ensure the highest levels of systems and infrastructure availability
- Proactively monitor backups and server logs
- Ensure licenses and servers or additional parts are ordered on time to ensure availability of required applications
- Install, configure and manage Active Directory, DNS, and Federation of Domains
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs/tasks
- Create and maintain user profiles and assign access on systems, train users on new equipment & systems
- Consulting computer users to ascertain needs and to ensure that facilities meet user or project requirements
- Document troubleshooting standards and procedures as well as change made to the system
- Responsible for communication to the business units for all scheduled or unscheduled downtimes and the tracking and documentation of those downtime events
- Monitor, manage backup and disaster recovery ensuring backups are completed successfully and restoration tested
- Repair and recover from hardware or software failures within defined SLAs
- Coordinate and communicate pro-actively with impacted users or business partners.
IT Trainer & Consultant (Microsoft & Cisco Technologies)
IIHT (Indian Institute of Hardware Technologies) Ghana
05.2012 - 08.2013
- Providing professional hand-on training for Individuals and IT Professionals on systems and networking (mainly on Cisco and Microsoft Technologies) and preparing them for international certification exams
- Handling Cooperate trainings on Networking and Systems (Cisco and Microsoft Technologies)
- Developing business solutions for companies mainly on Cisco and Microsoft technologies.
Data Communication Network Engineer (Supervisor)
Nokia Siemens Networks
Accra
01.2010 - 02.2012
- Planning and designing of IP Networks for Base Transceiver Station (BTS), Base Station Controller (BSC) and Mobile Switching Center (MSC) of Vodafone Ghana Ltd (Vodafone Data Communication Network, Ghana Project)
- Installing, configuring and troubleshooting of Data transport systems (Cisco Routers/Switches and Nokia Siemens Network Elements) for Base Transceiver Station (BTS), Base Station Controller (BSC) and Mobile Switching Center (MSC) of Vodafone Ghana Ltd (Vodafone Data Communication Network, Ghana Project)
- Configuring and troubleshooting routing issues for Vodafone Ghana Cell sites
- Responsible for the configuration of IP Networks on all Nokia Siemens Network Elements (Indoor Units) for Base Transceiver Station (BTS), Base Station Controller (BSC) and Mobile Switching Center (MSC) of Vodafone Ghana Ltd (Vodafone Data Communication Network, Ghana Project)
- Coordinate and update Network Operation Center (NOC) of Vodafone Ghana with any changes to the installation/configuration setup on all Cisco Network Devices by updating the database tools (Vodafone Data Communication Network Ghana Project)
- Monitoring and Maintenance of Nokia Siemens Radio elements
- Maintain and create functional requirements documentations as required.
Network Technician/NOC Operator
Supertech Ghana Ltd.
Accra
01.2008 - 08.2010
- Responsible for the Installation of Network Management System (NMS) tools for Network monitoring with emphasis on Cisco and Checkpoint technologies
- Responsible for Commissioning of Network Equipment
- Capacity monitoring in order to prevent any service interruption
- Monitor and analyze equipment (Backbones) statistics such as alarm statistics, performance statistics, traffic statistics and output report
- Troubleshooting of VSAT/Radio links between branches and the Hub and also the Datacenter (Head Offices) of clients (ADB, Amal Bank, Bankswitch, Cal Bank, EZI Bank, GCB, HFC, Ghapoha, Unibank, Unicredit etc)
- Configuring Cisco network devices for Base stations
- Follow established IT policies and procedures
- Handling of trouble tickets, Service Requests from Customers/Clients, assigning incidents/cases to the appropriate group and tracking/following processes and procedures
- Ensure clear records of works are carried out and maintained.
IT Trainer & System Support Technician
Radius Consulting Ghana Ltd.
Accra
02.2006 - 01.2007
- IT Instructor for Cooperate Companies, mainly on Cisco (CCNA) and Microsoft Certification Exams – speeding profitability
- Implementing training courses for new recruits
- Installing and configuring WAN connections on Cisco routers through a Point-to-Point leased lines
- Provide support for Windows XP, Windows 2000/2003 Application and Domain Controller servers
- Configuring Cisco network devices.
IT & Facilities Manager
YWCA Ghana
Accra
02.2003 - 03.2006
- Organizing IT training programs for members of staff
- Representing the Organization in meetings, seminars and conferences on all Information Technology collaboration issues
- Maintain a technical inventory of all computers and accessories of the Organisation
- Installing and deployment of the Organization’s Network (LAN/WAN) and system applications
- Was a point of contact on all Information Technology support
- Provide “helpdesk support” to users and keep them abreast of technological advancement in the world of Information Technology.
Education
BSc. Information Technology - Wireless Communication Networks
Sikkim Manipal University
06.2012
Cyber Security - Postgraduate Diploma -
Indian Institute of Technology–Madras (IIT–Madras)
Skills
- Seven (7) years working experience with Systems, Network & Server Applications & Devices
- Five (5) years working experience with Network/IP Cameras or CCTV Cameras (Cisco Video Surveillance 6000, 6400, 8930 Dome, Series IP Camera etc) with emphasis in Cisco and Hikvision
- Five (5) years working experience with HP Servers
- Good Network (LAN/WAN, Wireless) support and Network Monitoring System Tools
- Good understanding of Planning and designing of IP Networks and Routing Protocols
- In-depth experience in customer support for Wide Area Networks
- Experienced in capacity training or Training Staffs on usage of new developments or usage of IT Resources
- The ability to craft or document training materials to facilitate training or brief personnel on the use of IT equipment's
- Good understanding of Telecommunication
- In-depth skills in Management of Server software and associated backup routines
- Self-motivation, ability to work under minimum supervision and results oriented this is coupled with good communication and presentation skills
- Strong Customer focus
- Excellent problem-solving skills
- Good presentation skills
- Fluent in English both written and orals
- Very capable with a proven ability to ensure the smooth running of ICT systems and provide IT services that will improve the efficiency and performance of a company
- Extensive knowledge of: Microsoft Windows Server 2003, 2008, 2012, Microsoft Exchange Server 2003, 2007, 2010, 2013 Microsoft Lync Server Communicator 2010, 2013, and Server Virtualization
- Excellent understanding and skills in Ms Office Suite of applications
- Competent in Active Directory, Group Policy, DHCP, DNS etc
- In-depth knowledge in WSUS Server for Windows updates and VMware Update Manager
- Six (6) years’ experience with VMware VCenter Server and VMware View for server and desktop virtualization and application thin provisioning
- Good knowledge in Virtual Machine Manager (VMM) and System Center Configuration Manager (SCCM)
- Network Administration
- Hardware Installation
- Troubleshooting and Diagnosis
- Documentation and Reporting
- Team Training
- Inventory Oversight
- Attention to Detail
- Deadline Compliance
- Preventive Maintenance
- Written/Verbal Communication
- Work Planning and Prioritization
- Extensive Organizational Skills
- Customer Interaction
- Installation and Repair
- Troubleshooting
- Relationship Building
- Project Support
- Maintenance and Repair
- User Training
- System Installation
- Deadline-Oriented
Certification
- Check Point Certified Security Administrator (CCSA)
- CompTIA Security+
- Cisco Certified Specialist - Enterprise Core (CCS-ECore)
- Cisco Certified Network Professional (CCNP Enterprise)
- Cisco Certified Network Associate (CCNA)
- Cambridge Certified WAN Associate (CCWA)
- Microsoft Certified Professional (MCP)
- Microsoft Certified Solutions Associate (MCSA)
- Microsoft Certified IT Professional (MCITP)
- Microsoft Certified Trainer (MCT)
- Microsoft Certified Technology Specialist (MCTS)
- Microsoft Technology Associate (MTA)
Phone
+233 0244570743, 0509098141
Activities
Member, Ghana IT Professionals
References
Available upon request
Timeline
Wide Area Network (WAN) Technician
UN MINUSMA Mission
06.2023 - Current
Network & System Engineer
VisionFund Ghana
06.2016 - 05.2023
System Engineer
Glo Mobile Ghana Ltd.
02.2013 - 05.2016
IT Trainer & Consultant (Microsoft & Cisco Technologies)
IIHT (Indian Institute of Hardware Technologies) Ghana
05.2012 - 08.2013
Data Communication Network Engineer (Supervisor)
Nokia Siemens Networks
01.2010 - 02.2012
Network Technician/NOC Operator
Supertech Ghana Ltd.
01.2008 - 08.2010
IT Trainer & System Support Technician
Radius Consulting Ghana Ltd.
02.2006 - 01.2007
IT & Facilities Manager
YWCA Ghana
02.2003 - 03.2006
BSc. Information Technology - Wireless Communication Networks
Sikkim Manipal University
Cyber Security - Postgraduate Diploma -
Indian Institute of Technology–Madras (IIT–Madras)
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