Open To Work
NANA YAW ODOI-YEBOAH
Accra
Work Preference
Summary
Motivated Computer Science and Engineering student with a strong interest in telecommunications, networking, and IT systems. Possesses foundational knowledge in software development, networking, and hardware systems. Eager to gain practical experience and contribute to Telecel Ghana through innovation, problem-solving, and continuous learning.
Overview
2026
2026
years of professional experience
5
5
years of post-secondary education
Work History
Costumer Support
Calcare Service Center
Tarkwa
01.2025 - 09.2025
- Provided comprehensive customer support and troubleshooting assistance to customers.
- Managed and monitored customer support tickets, ensuring timely resolution and follow-up.
- Analyzed data from logs to identify trends in customer support requests.
Shop Assistant
Family Business
- Delivered exceptional customer service, fostering strong client relationships
- Assisted customers in selecting products and answering inquiries.
- Managed daily sales transactions and assisted with stock organisation
- Guided customers in product selection and addressed inquiries effectively
- Ensured cleanliness and organization of shop environment to enhance customer experience
Education
Bachelor of Science - Computer Science and Engineering
University of Mines and Technology
Tarkwa 01.2024 - 07.2026
Senior High School - General Science
Bright Senior High School
Kukurantumi 01.2021 - 12.2023
Skills
- Customer support
- User Support
- Tier 1 Support
- Technical troubleshooting
- Application Support
- Issue Resolution
- Customer Feedback Analysis
- Support Process Improvement
- In-Person Assistance
- Virtual Assistance
- Task Coordination
- Microsoft Office proficiency
- Networking Fundamentals (IP addressing, basic troubleshooting)
- Problem solving
- Problem-solving and Time Management
- Time management
- Communication and Teamwork
- Team collaboration
- Adaptability and eagerness to learn
- Effective communication
- Team Assistance
Languages
English
First Language
Akan
Beginner
A1
French
Elementary
A2
Chinese (Mandarin)
Beginner
A1
ADDITIONAL INFORMATION
Telecommunications, networking, and emerging technologies
PROJECTS
- WiFi Hotspot Billing System, Designed a system for managing internet access and billing users, demonstrating understanding of networking and system integration.
- Data Analysis with Python, Performed data analysis using Python libraries to extract insights from datasets.
- Embedded Systems Project (8051 Microcontroller), Worked on microcontroller-based systems using Proteus and assembly programming.
Timeline
Costumer Support
Calcare Service Center
01.2025 - 09.2025
Bachelor of Science - Computer Science and Engineering
University of Mines and Technology
01.2024 - 07.2026
Senior High School - General Science
Bright Senior High School
01.2021 - 12.2023
Shop Assistant
Family Business