Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Nana Yaw KYEI-DARKO

Nana Yaw KYEI-DARKO

Accra

Summary

Innovative and meticulous individual with 4 years of university research experience in discovering new, improved and healthy food sources. Food technology expert with outstanding communication and presentation skills and practiced success at generating, formulating and developing new products to meet regulatory requirements that correspond with business and consumer needs. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

Account Manager's Assistant

Diversey West Africa
10.2023 - Current
  • Anticipated clients' needs by staying in touch on regular basis.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

Owner

Britz Store Ecommerce
08.2019 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Intern

Olam's Nutrifoods
06.2022 - 09.2022
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Performed Microbial, Chemical and Sensory analyses on Tomato-based products

Sales Manager

Joysbergs's Minimart
08.2020 - 08.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Ensured smooth running of business by efficiently managing workers.

Education

Bachelor of Science - Food Sciences And Technology

Kwame Nkrumah University Of Science And Technology
Kumasi, Ghana
08.2023

Skills

  • Account planning
  • Sales Support
  • Performance Tracking
  • Microbiology Techniques
  • Product development expertise
  • Quality Assurance Protocols
  • Biotechnology Applications
  • Consumer Research Methods
  • Food Processing Principles
  • Color Measurement Expertise
  • Hazard Analysis Critical Control Points
  • Sensory evaluation techniques

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 7 in the development of Vegan- Friendly Yoghurt.
  • Headed team of 8 course mates on a project to create awareness on Deforestation.
  • Reduced Laminate waste in Pouch Machines by applying root cause analysis
  • Improved microbial quality of Brukina by introducing new Standard Operating Procedures.
  • Frequently Collaborate with colleagues to raise funds to be donated to charity.

Languages

Twi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Account Manager's Assistant

Diversey West Africa
10.2023 - Current

Intern

Olam's Nutrifoods
06.2022 - 09.2022

Sales Manager

Joysbergs's Minimart
08.2020 - 08.2021

Owner

Britz Store Ecommerce
08.2019 - Current

Bachelor of Science - Food Sciences And Technology

Kwame Nkrumah University Of Science And Technology
Nana Yaw KYEI-DARKO