NANA YAW DUAH
Overview
14
14
years of professional experience
Work History
SALES MANAGER
ABSA
01.2021 - Current
- Devises strategies and techniques necessary for achieving the sales targets
- Setting short- and long-term sales strategies and evaluating the effectiveness of current sales programs
- Map potential customers and generate leads and new opportunities for the organization
- Responsible for brand promotion
- Making the product popular amongst the consumers
- Responsible for not only selling but also maintaining and improving relationships with the client
- Providing financial solutions to Prospects and Existing customers
- Directing and overseeing the organization's sales policies, objectives and initiatives
- Recommending product and service enhancements to improve customer satisfaction and sales potentials.
CUSTOMER SERVICE ADVISOR
ABSA
01.2018 - 01.2021
- Handled customer's routine enquiries and complaints concerning the Bank's services and identifying ways of minimizing complaints from customers
- Performed specialized tasks such as preparing cashier's cheques, personal money orders, and exchanging foreign currency
- Arranged opening, closing and transfer of accounts as well as input and amendment of customer account details
- Actioned customer instructions such International transfers (Swift transfer E17)
- Assisted with creation of Credit Applications
- Actioned GIS (Outward and Inward payments)
- Undertook snap check and RCA testing when required
- Complied with operational risk and rigour standards in respect of protecting people, customers, assets and the organization.
CUSTOMER EXPERIENCE EXCUTIVE
BARCLAYS BANK
01.2016 - 01.2018
- Provided clear direction of Customer Service objectives and prioritized excellent service into business performance measures
- Created sense of urgency and excitement around the Vision and values and ensure individuals actions, processes and practices are aligned
- Undertook customer servicing initiatives/requirements for face to face customers
- Undertook in-branch marketing, special campaigns and promotions.
TUTOR
COMPASSION INTERNATIONAL GHANA
01.2010 - 01.2017
- Taught the children in the areas of physical, socio-emotional and cognitive
- Tutored students individually or in small groups to develop literacy, numeracy and study skills
- Kept records of attendance, tutorial sessions and monitoring student progress over time.
NATIONAL SERVICE PERSONNEL
GHANA REVENUE AUTHORITY
01.2014 - 01.2015
- Debt management and evaluation of taxpayers PAYE
- Preparation of monthly reports on PAYE taxes
- Prepared and submited reports on PAYE Taxpayers defaulters.
Education
MSC FINANCE AND INVESTMENT -
Kwame Nkrumah University of Science And Technology (KNUST)
11.2023
Skills
- Contract Negotiation and Project Management
- Financial Markets and Corporate Finance
- Ability to maintain effective working relations, both as a team member and a leader
- Marketing and sales strategy
- Client relations and Customer service management
- Knowledge in Financial analysis and investment banking
- Proficient Microsoft Office (Excel, PowerPoint, Word, Access and Outlook) User
References
References are available upon request
Timeline
SALES MANAGER
ABSA
01.2021 - Current
CUSTOMER SERVICE ADVISOR
ABSA
01.2018 - 01.2021
CUSTOMER EXPERIENCE EXCUTIVE
BARCLAYS BANK
01.2016 - 01.2018
NATIONAL SERVICE PERSONNEL
GHANA REVENUE AUTHORITY
01.2014 - 01.2015
TUTOR
COMPASSION INTERNATIONAL GHANA
01.2010 - 01.2017
MSC FINANCE AND INVESTMENT -
Kwame Nkrumah University of Science And Technology (KNUST)