Overview
Work History
Education
Skills
References
Timeline
Generic
NANA YAW DUAH

NANA YAW DUAH

Overview

14
14
years of professional experience

Work History

SALES MANAGER

ABSA
01.2021 - Current
  • Devises strategies and techniques necessary for achieving the sales targets
  • Setting short- and long-term sales strategies and evaluating the effectiveness of current sales programs
  • Map potential customers and generate leads and new opportunities for the organization
  • Responsible for brand promotion
  • Making the product popular amongst the consumers
  • Responsible for not only selling but also maintaining and improving relationships with the client
  • Providing financial solutions to Prospects and Existing customers
  • Directing and overseeing the organization's sales policies, objectives and initiatives
  • Recommending product and service enhancements to improve customer satisfaction and sales potentials.

CUSTOMER SERVICE ADVISOR

ABSA
01.2018 - 01.2021
  • Handled customer's routine enquiries and complaints concerning the Bank's services and identifying ways of minimizing complaints from customers
  • Performed specialized tasks such as preparing cashier's cheques, personal money orders, and exchanging foreign currency
  • Arranged opening, closing and transfer of accounts as well as input and amendment of customer account details
  • Actioned customer instructions such International transfers (Swift transfer E17)
  • Assisted with creation of Credit Applications
  • Actioned GIS (Outward and Inward payments)
  • Undertook snap check and RCA testing when required
  • Complied with operational risk and rigour standards in respect of protecting people, customers, assets and the organization.

CUSTOMER EXPERIENCE EXCUTIVE

BARCLAYS BANK
01.2016 - 01.2018
  • Provided clear direction of Customer Service objectives and prioritized excellent service into business performance measures
  • Created sense of urgency and excitement around the Vision and values and ensure individuals actions, processes and practices are aligned
  • Undertook customer servicing initiatives/requirements for face to face customers
  • Undertook in-branch marketing, special campaigns and promotions.

TUTOR

COMPASSION INTERNATIONAL GHANA
01.2010 - 01.2017
  • Taught the children in the areas of physical, socio-emotional and cognitive
  • Tutored students individually or in small groups to develop literacy, numeracy and study skills
  • Kept records of attendance, tutorial sessions and monitoring student progress over time.

NATIONAL SERVICE PERSONNEL

GHANA REVENUE AUTHORITY
01.2014 - 01.2015
  • Debt management and evaluation of taxpayers PAYE
  • Preparation of monthly reports on PAYE taxes
  • Prepared and submited reports on PAYE Taxpayers defaulters.

Education

MSC FINANCE AND INVESTMENT -

Kwame Nkrumah University of Science And Technology (KNUST)
11.2023

Skills

  • Contract Negotiation and Project Management
  • Financial Markets and Corporate Finance
  • Ability to maintain effective working relations, both as a team member and a leader
  • Marketing and sales strategy
  • Client relations and Customer service management
  • Knowledge in Financial analysis and investment banking
  • Proficient Microsoft Office (Excel, PowerPoint, Word, Access and Outlook) User

References

References are available upon request

Timeline

SALES MANAGER

ABSA
01.2021 - Current

CUSTOMER SERVICE ADVISOR

ABSA
01.2018 - 01.2021

CUSTOMER EXPERIENCE EXCUTIVE

BARCLAYS BANK
01.2016 - 01.2018

NATIONAL SERVICE PERSONNEL

GHANA REVENUE AUTHORITY
01.2014 - 01.2015

TUTOR

COMPASSION INTERNATIONAL GHANA
01.2010 - 01.2017

MSC FINANCE AND INVESTMENT -

Kwame Nkrumah University of Science And Technology (KNUST)

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NANA YAW DUAH