Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
Generic

NANA YAW BOADI

ACCRA

Summary

Multi-talented and collaborative IT support specialist focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 4 years of experience. Analytical problem-solver and persuasive communicator with talent for creative solution. With my background in Information technology, I possess a technical proficiency with work history in Tech field and in-depth knowledge of how systems should operate to provide desired outcome.

Overview

8
8
years of professional experience

Work History

IT Technical Support Specialist

TELEFONIKA SERVICE CENTER
ACCRA
04.2018 - Current
  • Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
  • Installed and supported desktop software titles and add-ons.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Removed and replaced old hardware during routine upgrades and system repairs.
  • Monitored IT use to maintain compliance with established processes, policies and guidelines.
  • Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
  • Performed walk-throughs for new hires to aid in technological onboarding processes.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Assisted customers with various types of technical issues via email, live chat and telephone.

Graphic Designer

YAWBOADI CREATIVE STUDIO
ACCRA
01.2022 - Current
  • Designed new, on-brand visual elements focusing on concept and messaging.
  • Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
  • Selected colors and themes while adding functionality to create new designs.
  • Generated digital image files for use in digital and traditional printing.
  • Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
  • Submitted design ideas to plan projects with customers and managers.
  • Worked with customers to present mockups and collect information for adjustments.
  • Directed advertisement, banner and signage projects from concept to final delivery.
  • Created corporate brands by designing cohesive looks between logos and letterheads.
  • Consulted with clients to define design requirements and manage product development projects.
  • Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base.
  • Prepared branding packages for point of sale displays, promotional materials and product packaging.
  • Produced projects for advertising and informational purposes.

IT Support Specialist

TELEFONIKA ( ACCRA MALL)
ACCRA
04.2017 - 04.2018
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Monitored IT use to maintain compliance with established processes, policies and guidelines.
  • Installed and supported desktop software titles and add-ons.
  • Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
  • Removed and replaced old hardware during routine upgrades and system repairs.
  • Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
  • Input customer service orders and tracked orders through to completion.
  • Informed senior leadership of product development issues discovered via technical support calls with customers.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end user
  • Worked with customer service supervisors to resolve customer concerns on daily basis.

Graphic Designer

BRAND.
ACCRA
09.2016 - 09.2017
  • Leveraged proficiency in Adobe InDesign, Photoshop and other promotional materials.
  • Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
  • Selected colors and themes while adding functionality to create new designs.
  • Generated digital image files for use in digital and traditional printing.
  • Designed new, on-brand visual elements focusing on concept and messaging.
  • Worked with customers to present mockups and collect information for adjustments.
  • Consulted with clients to define design requirements and manage product development projects.
  • Submitted design ideas to plan projects with customers and managers.
  • Created corporate brands by designing cohesive looks between logos and letterheads.
  • Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base.
  • Directed advertisement, banner and signage projects from concept to final delivery.
  • Formatted print and web application designs for projects with varying specifications.
  • Maintained company websites updating with new products and corporate announcements as necessary.
  • Created personalized portfolio designs according to rigorous client specifications.
  • Produced projects for advertising and informational purposes.
  • Developed website layouts, templates and unique branded looks for projects.

IT Teacher ( NATIONAL SERVICE PERSONNEL)

ASHAIMAN SENIOR HIGH SCHOOL
ACCRA
09.2015 - 08.2016
  • Instructed students on use of technology tools and equipment as well as methods for accessing information.
  • Set up and maintained classroom computers and equipment.
  • Devised project-based assignments to create opportunity for hands-on practice and skill building.
  • Scored student assignments to measure comprehension.
  • Crafted educational, straightforward and visually appealing slideshow presentations to guide lectures.
  • Evaluated and adjusted course curriculum based on student overall performance and assessments.
  • Supported teachers specializing in other subjects with technology integration in classroom.
  • Monitored student progress through frequent assessments of various computer tasks.
  • Maintained computer lab of computers and performed computer repairs.

Education

Bachelor of Science - INFORMATION TECHNOLOGY

KWAME NKRUMAH UNIVERSITY oF SCIENCE AND TECHNOLOGY
KUMASI
06.2020

DIPLOMA - INFORMATION TECHNOLOGY

GHANA TECHNOLOGY UNIVERSITY COLLEGE
ACCRA
07.2015

WASSCE - Visual Arts

ACCRA ACADEMY SENIOR HIGH SCHOOL
ACCRA

Skills

  • Application installations
  • Customer support needs assessment
  • Hardware diagnostics
  • Adobe Creative Suite (Photoshop, Illustrator)
  • Digital graphics
  • Corporate branding
  • Graphic and Media Design
  • Team building and leadership
  • Administrative management

Affiliations

  • IT Personnel Give Back MIssion (NGO) : 2017-2019
  • Assistant Communications Director Teshie Central SDA Church

Timeline

Graphic Designer

YAWBOADI CREATIVE STUDIO
01.2022 - Current

IT Technical Support Specialist

TELEFONIKA SERVICE CENTER
04.2018 - Current

IT Support Specialist

TELEFONIKA ( ACCRA MALL)
04.2017 - 04.2018

Graphic Designer

BRAND.
09.2016 - 09.2017

IT Teacher ( NATIONAL SERVICE PERSONNEL)

ASHAIMAN SENIOR HIGH SCHOOL
09.2015 - 08.2016

Bachelor of Science - INFORMATION TECHNOLOGY

KWAME NKRUMAH UNIVERSITY oF SCIENCE AND TECHNOLOGY

DIPLOMA - INFORMATION TECHNOLOGY

GHANA TECHNOLOGY UNIVERSITY COLLEGE

WASSCE - Visual Arts

ACCRA ACADEMY SENIOR HIGH SCHOOL

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