Nana Yaw Appiah Addison
Kumasi
Summary
Result-driven banking professional with over 18 years of experience in the financial service, customer relationship management and operational excellence. Currently enhancing expertise through a Masters in Data Science, with the goal of leveraging strong analytical, leadership and banking skills to contribute to the Bank of Ghana’s mission of ensuring financial stability, innovation and growth in the national economy.
Overview
18
18
years of professional experience
Work History
Operations Supervisor
ABSA Bank of Ghana
05.2017 - Current
- Successfully manage day-to-day operations, providing guidance to ensure efficient workflow.
- Oversee staff development, training, and performance management.
- Train, coach, and mentor team members to foster a highly productive work environment.
- Analyze data to identify opportunities for cost savings or improved efficiency.
- Resolve conflicts and customer service issues promptly and professionally.
Customer Service Officer
Barclays Bank of Ghana
01.2011 - 04.2017
- Provided excellent customer service by responding to inquiries in a timely manner.
- Utilized problem-solving techniques to resolve customer disputes effectively.
- Maintained accurate records of customer interactions and transactions.
- Developed and maintained positive relationships with customers.
Teller
Barclays Bank of Ghana
07.2007 - 12.2010
- Assisted customers with deposits, withdrawals, and check cashing services.
- Balanced cash drawer and maintained full accountability for cash on hand.
- Promoted bank products and services to consistently meet cross-selling goals.
Education
Masters - Data Science
Edureka Learning Center
Online12.2025
B.Sc. - Biochemistry with Management Option
Kwame Nkrumah University of Science and Technology
Kumasi05.2005
SSCE - Science
Mfantsipim School
Cape Coast11.1998
Skills
- Data Analysis and Forecasting
- Motivational Leadership
- Operational Efficiency and Safety
- Task Delegation
- Continuous Improvement Projects
- Team Training
- Employee Development
- Budgeting and Cost Control Strategies
- Performance Monitoring and Evaluation
- Complex Problem-Solving
- Process Development and Streamlining
- Team building
- Customer service
- Project management
Hobbies and Interests
- Reading
- Listening to Music
- Playing and Watching Football
References
- William Arthur Sarfo, Absa Bank Ghana Ltd, 0243458506
- William Akill, Absa Bank Ghana Ltd, 0244248506
Personal Information
Marital Status: Married
Timeline
Operations Supervisor
ABSA Bank of Ghana
05.2017 - Current
Customer Service Officer
Barclays Bank of Ghana
01.2011 - 04.2017
Teller
Barclays Bank of Ghana
07.2007 - 12.2010
Masters - Data Science
Edureka Learning Center
B.Sc. - Biochemistry with Management Option
Kwame Nkrumah University of Science and Technology
SSCE - Science
Mfantsipim School
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