Nana Yaa Sarpong Tenkorang
Accra
Summary
An adaptable, enthusiastic, energetic well organized lady. Excellent communication skills coupled with hardworking and the ability to relate well to people at all levels. Effective in practical problem solving through acquired knowledge. Strong and able to work under pressure with little or no supervision. Seeking a career that promotes the use of acquired knowledge in practical problem-solving and also a job that is both field and office-oriented and applies computer knowledge and technology.
Overview
2
2
years of professional experience
Work History
Post National Service Internship (Shop Floor Executive)
Ecobank Ghana Plc
Accra
03.2025 - Current
- Managed customer inquiries efficiently in the banking hall.
- Controlled queue flow to enhance customer service experience.
- Facilitated account opening processes for new customers.
- Assisted with the issuance of debit cards to account holders.
- Supported statement printing requests for customers promptly.
National Service Personnel
Ecobank Ghana Plc
Accra
10.2024 - 12.2025
- Executed salary processing for employees each pay period, ensuring timely disbursement.
- Oversaw maintenance and cash replenishment of the ATM.
- Worked on various funds transfers precisely the transfers to other banks and also within the bank.
- Processed cashless cheques, including deposits and clearing.
- Processed foreign deposits, both in-house and for clearing.
- Worked on banker’s drafts and fixed deposits
- Clarified customer concerns regarding service challenges.
Intern
Ghana Investment Fund for Electronic Communications (GIFEC)
Accra
03.2024 - 05.2024
- Assisted in procurement of supplies
- Assisted in preparing Memos for the unit
- Attended auctioning of the department to take reports.
- File and arrange documents of procurement documents brought in by various SMEs and other companies.
- Responsible for going out to secure some supplies for the department during my stay as an intern
- Submitting memos and other documents to be reviewed and signed for further processing.
Intern
Obuasi East District Assembly
Obuasi
10.2022 - 11.2022
- Drafted comprehensive reports to inform departmental decision-making
- Coordinated invitations to TV and radio stations to promote Assembly’s program
Education
Bachelor of Arts - Political Science and Information Studies
University Of Ghana
Accra, Ghana01-2024
WASSCE - General Arts
Aburi Girls Senior High School
Aburi - Eastern Region01-2020
Skills
- Customer relationship management
- Process Optimization
- Technical Troubleshooting
- Microsoft Software Applications
- Team collaboration
- Effective communication
- Customer-oriented
Languages
- Fluent in written and spoken English
- Twi
Hobbies and Interests
- Reading
- Listening to music
- Research
Personal Information
- Date of Birth: 09/13/01
- Nationality: Ghanaian
- Marital Status: Single
Additional Responsibilities
- Financial Secretary of the American Field Service at Aburi Girls’ Senior High School in the year 2016/2017 academic year
- Attended Programs and commissioning of projects organised by the Obuasi East Assembly as an Information Service intern to witness and take reports for the Information Service Department
Timeline
Post National Service Internship (Shop Floor Executive)
Ecobank Ghana Plc
03.2025 - Current
National Service Personnel
Ecobank Ghana Plc
10.2024 - 12.2025
Intern
Ghana Investment Fund for Electronic Communications (GIFEC)
03.2024 - 05.2024
Intern
Obuasi East District Assembly
10.2022 - 11.2022
Bachelor of Arts - Political Science and Information Studies
University Of Ghana
WASSCE - General Arts
Aburi Girls Senior High School