Nana Sarpong Amponsah
Accra
Summary
Dedicated Operations Manager with over seven years of experience in supervision, monitoring, and evaluating principles. Flexible and adaptive team builder with expertise in scheduling, customer relationship goals, and quality control administration. Dependable, reliable, and intelligent deadline-oriented also familiar with security and investigative practices. Practically adapt to employing proven methods and cutting-edge procedures to meet business performance expectations. Recognized for successful implementation of measures to implement and streamline operations and increase productivity. A detailed approach to maintaining a high threshold for business operations.
Overview
5
5
years of professional experience
Work History
Operations Manager
Nasarp Security Solutions Ltd
Accra
05.2022 - Current
- Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training, and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service, and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Published customer satisfaction results from feedback forms and correspondence.
- Contributed to proposal and contract development, negotiations, and meetings.
- Supported accident investigations and prepared related paperwork.
- Built strong operational teams to meet process and production demands.
Patrol Supervisor
G4S
Accra
09.2020 - 04.2022
- Patrolled contract Locations and worked with site supervisors to reduce crime in the area.
- Communicated with my operations manager and coordinated responses to suspicious activities.
- Supervised security officers at their posts.
Education
Professional Diploma in Functional Security,MGT
Wisconsin International University College,Ghana
Accra07.2021
Advanced Executive Certificate
Wisconsin International University College,Ghana
Accra10.2017
Security Intelligence And Forensics Studies
Knutsford University College
Accra 08.2017
Certificate in Security Management
Wisconsin International University College,Ghana
10.2013
Diploma in Business Studies,Management Option
Ultimate Business School
Accra01.2010
Skills
- Guard recruitment, Training, and Development
- Problem-Solving
- Employee Motivation
- Team Leadership
Timeline
Operations Manager
Nasarp Security Solutions Ltd
05.2022 - Current
Patrol Supervisor
G4S
09.2020 - 04.2022
Professional Diploma in Functional Security,MGT
Wisconsin International University College,Ghana
Advanced Executive Certificate
Wisconsin International University College,Ghana
Security Intelligence And Forensics Studies
Knutsford University College
Certificate in Security Management
Wisconsin International University College,Ghana
Diploma in Business Studies,Management Option
Ultimate Business School
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