Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Nana Kofi Amonoo Stephens

Nana Kofi Amonoo Stephens

Experience HR, Manager
Greater Accra,Accra

Summary

Experience Human Resources Manager dedicated to optimizing operational efficiency through expertise in recruitment, employee relations, training and development, and auditing. Demonstrate a strong background in managing administrative functions within dynamic and demanding environment, possessing a high level of experience and established proficiency, with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.

professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
16
16
years of post-secondary education

Work History

Managing Director

Octlink Susu Enterprise
Accra-Ghana, New Bortiano
09.2023 - Current
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Resolved escalated customer complaints in a timely manner.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Recommended new financial and accounting software packages. replacing various non-integrated offerings.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Interacted well with customers to build connections and nurture relationships.

HR Manager

Kilo micro credit
Accra-Ghana, Weija Scc
08.2019 - 02.2023
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Developed strategic plans for day-to-day financial operations.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.

Marketing Staff Member

Herbalife Distrubutor
Accra
06.2018 - 09.2019
  • Maintained complete database of files, contacts, and project materials.
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Strengthened outreach by coordinating events to maximize marketing initiatives.
  • Analyzed industry trends and benchmarked competitors to inform marketing strategies.
  • Attended industry events and trade shows to promote brand and build relationships with potential customers.

Mobile Banker

Best Equity susu enterprise
Accra-Ghana, Ga central
01.2017 - 04.2019
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Education

High School Certificate - Science Education

ACHINA SENIOR HIGH , EJISU
09.2013 - 08.2016

Basic Education Examination Certificate -

Hill Top School Complex, Santa Maria, Accra
06.2008 - 05.2013

Early Childhood Care And Education -

Gag Blessed Home Preparatory School , Kwashiman,Accra-Ghana
01.2000 - 05.2008

Skills

  • Relationship building and management
  • Operational Reports
  • Business Development
  • Performance Reviews
  • Staffing optimization
  • Human resources knowledge
  • Excels in team leadership
  • Customer Service
  • Sales professional
  • Branch Operations Management
  • Excellent communication skills
  • Staff Supervision
  • Team Supervision
  • Proficient in MS Office
  • Goals and performance
  • Training and Development
  • Customer Relationships
  • Staff Training
  • Mentoring and training
  • Staff management
  • Workforce planning
  • Budget management
  • Data collection and analysis
  • Human resources management
  • Recruitment strategies
  • Operations management
  • Business administration

Languages

English
Upper Intermediate
B2

Software

Microsoft word

Microsoft excel

Microsoft PowerPoint

Microsoft outlook

HR 360

Bamboo HR

Google Docs

Timeline

Managing Director - Octlink Susu Enterprise
09.2023 - Current
HR Manager - Kilo micro credit
08.2019 - 02.2023
Marketing Staff Member - Herbalife Distrubutor
06.2018 - 09.2019
Mobile Banker - Best Equity susu enterprise
01.2017 - 04.2019
ACHINA SENIOR HIGH - High School Certificate, Science Education
09.2013 - 08.2016
Hill Top School Complex - Basic Education Examination Certificate ,
06.2008 - 05.2013
Gag Blessed Home Preparatory School - Early Childhood Care And Education,
01.2000 - 05.2008

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Nana Kofi Amonoo Stephens Experience HR, Manager