Hi, I’m
NANA ESI KWEINUA YEBOAH
Tema
Summary
A knowledgeable and dedicated customer service professional with extensive experience and the desire to take on new challenges. I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success specializing in quality, speed and process optimization. I am also articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
years of professional experience
Work History
UNIVERSAL MERCHANT BANK TEMA
Customer Service Consultant
07.2018 - Current
Job overview
- Deliver fast, friendly, and knowledgeable service for routine questions and service complaints
- Consult with customers regarding needs and address concerns
- Support customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
- Utilize active listening and communication skills to address customer inquiries and escalate issues to supervisor
- Processing of memos for documents
- Processing of customer service operations using T24.
Montran Ghana
Customer Service Representative and Teller
01.2015 - 06.2018
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled various accounting transactions.
MINISTRY OF FOREIGN AFFAIRS, ACCRA (Middle East Bureau)
National Service Person
09.2013 - 07.2014
Job overview
- Researched and analyzed foreign news on Middle East countries
- Wrote briefs on middle east countries
- Assisted the director with administrative duties.
Education
CAMBRIDGE CENTER of EXCELLENCE- GHANA
Human Resource Management-SPHRi, Business Leadership, Talent Development and Management, HR Service Delivery, Measurements and analysis
08.2022
AUSTRALIAN INSTITUE of BUSINESS
MBA in Management, Human Resource Management, Corporate Governance, Strategic Management, Financial Management, Entrepreneurship, Marketing, Leadership, Operations Management
06.2017
UNIVERSITY OF GHANA
Bachelor of Arts in English
05.2013
Skills
- Effective Communication skills
- Complaint /Issue resolution
- Good interpersonal skills
- Customer relations
- Excellent organizational skills
- Microsoft (Word, PowerPoint, Excel)
- Knowledge of Labor laws
- Leadership skills
Languages
English
Ga
Twi
References
- Mrs. Sika Hodo Adjei, Universal Merchant Bank, 0244680232
- Rev. Can Patrick Okaijah-Bortier, Parish Priest, Anglican Diocese of Accra, 0208191504
Hobbies and Interests
Reading, travelling, bead design, charity work
Timeline
Customer Service Consultant
UNIVERSAL MERCHANT BANK TEMA
07.2018 - Current
Customer Service Representative and Teller
Montran Ghana
01.2015 - 06.2018
National Service Person
MINISTRY OF FOREIGN AFFAIRS, ACCRA (Middle East Bureau)
09.2013 - 07.2014
CAMBRIDGE CENTER of EXCELLENCE- GHANA
Human Resource Management-SPHRi, Business Leadership, Talent Development and Management, HR Service Delivery, Measurements and analysis
AUSTRALIAN INSTITUE of BUSINESS
MBA in Management, Human Resource Management, Corporate Governance, Strategic Management, Financial Management, Entrepreneurship, Marketing, Leadership, Operations Management
UNIVERSITY OF GHANA
Bachelor of Arts in English
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