NANA AMA FORIWAA DARTEH

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained a professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Controlled costs to keep the business operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
• Managed senior-level personnel working in marketing and sales capacities.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.

In charge of administrative works.

Attending meetings on behalf of the general manager.

Handled all money matters.

Purchasing and supplying of school items.

Handled the school fees and the P.T.A. dues.

Handled parents-students complaints.

Internal auditing /Reconciliation.

Prepare termly operations report.

• Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
• Reduced overhead costs through careful budget management and resource allocation.
• Evaluated customer needs and feedback to drive product and service improvements.
• Coordinated company events and meetings to foster teamwork and boost employee morale.