NANA AMA SETORWOFIA
Summary
She is seasoned HR professional with over 13 years of experience with 5 industries ranging from Security Service, Human rights, Training and consulting, financial services and now renewable energy. A strategic HR professional who is agile in her thinking and opening to learning new things. She fosters team engagement and understands how the business and HR works together. A people manager who is knowledgeable in stakeholder engagement therefore can collaborate with senior management to push any human resources agenda that aligns with the business objectives. She is skilled in compensation management, performance management, training facilitation, recruitment and good leadership skills to drive the team agenda. I am naturally a people-person, posse excellent communication and problem-solving skills. Currently about to complete my MBA and a level 3 student of the Institute of Human Resource Management Practitioners (IHRMP)
Overview
15
15
years of professional experience
1
1
Certification
Work History
HR Manager
Bboxx Ghana
2020.06 - Current
- Collaborator on annual budgeting and manage the Ghana HR Budget
- Driven the Learning and Development agenda with great impact with the Managers Capability Workshop
- Improved the employee engagement in Ghana business significantly after team suffered two successive redundancies
- Developing and implementing strategy to improve HR business practices, while ensuring PEG works in accordance with local labour laws
- Ensuring that PEG attracts hires and retains exceptional talent to the Ghana business
- Manage and drive employee engagement and inclusion initiatives
- Manage training and development initiatives
- Utilize data to increase productivity due to the Hybrid organization we operate
- Responsible for employee performance management
- Manage organizational and company culture
- Lead innovation and execution in talent planning, succession, assessments and HR processes
- Manage the performance management process
- Deliver compliant HR operations in a timely manner and with the highest degree of accuracy.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Provided guidance on labor law regulations to ensure compliance with applicable laws.
- Analyzed employee surveys to identify areas of improvement in workforce productivity.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Developed processes for onboarding new hires into the organization's culture.
- Prepared reports summarizing recruitment activities, turnover rates, absenteeism trends.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Administered employee benefits and led open enrollment process, informing and coaching employees.
- Proactively identified and solved complex HR problems that impacted operations management and business direction.
- Negotiated agreements and maintained contact with insurance brokers and carriers.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Held exit interviews and documented information discussed with employees.
- Directed HR programs, policies and processes to improve operational efficiency.
- Provided HR consultation services to leadership and department heads.
- Anticipated and responded to emerging business needs by serving as change advocate.
Acting HR & Admin Manager / Officer
DAC INTERNATIONAL AIRLINES (DBS PASSION AIR)
2018.04 - 2020.05
- Managed three team members: An Admin Officer, logistics Officer and a Front Desk Executive
- Acted as Secretary to the Management team and represented the HR department
- Handled the recruitment process that started the commercial operations and ensured contract letters are signed and new employees set up
- Conducts company indoctrination for all newly recruited employees
- Responsible for employee criminal background, employment and educational background checks
- Supervised the crew house (accommodation for expatriate staff) activities
- Managed and reported on the activities of the Care Takers of the various crew houses
- Supervised the purchased of office stationery and crew house supplies on a monthly basis
- Liaised with our team of artisan to undertake repair works at the crew houses as needed
- Liaison between staff and employee pension managers for tier two
- Coordination of Training programs and booking of conference
- Follow up and collate employee assessment (Appraisal).
People Experience Officer
AFB (Ghana) Plc.
2015.09 - 2018.04
- Review and write new Job descriptions for all roles
- Managed over 350 Mobile Sales Consultants across 25 branches
- Supervised eight Office Assistants across branches and developed their KPIs
- Manage the job portal by placing advert for roles and shortlist to build a CV bank
- Compile and submit end of year updated records for group life renewal
- Suggest possible premiums review for group life policy
- Documented claims made on employee group life policy
- Ensured confirmed staff is put on policy and resigned staff taken off the group life policy
- Designed a training policy and a training gap form to facilitate training activities
- Issued letters to participants before training to inform them about trainings they have been nominated to attend
- Ensured staff who are new parents receive baby hampers as gift from management
- Ensured donations are given to staff who are bereaved or about to wed
- Ensure to provide monthly toiletries and maintain a certain stock levels
- Sent communique every two weeks to staff about afb credit union
- Ensure the credit union cheque is ready for investment by the 28th of every month
- Ensure smooth coordination of People Experience event as may be assigned.
HR and Training Consultant
Oakleaf Training and Consulting-Tema, Ghana
2014.05 - 2015.01
- Perform needs assessment for client
- Develop training material for trainings (for specific needs of client)
- Facilitate training programs
- Recruitment
- General Administrative duties.
HR Officer
Adehyeman Savings and Loans Ltd – Accra, Ghana
2010.08 - 2013.06
- Conduct induction for newly recruited officers
- Coordinates the recruitment process, ensure contract letters are signed accordingly and set up new staff
- Coordinate the leave planner for all staff by maintaining a master leave register and process staff leave applications
- Follow up and assist in the investigation of employee complaints or concerns when brought forth
- Follow up on the assessment (Appraisal and feedback) of all staff on half-yearly basis
- Monitor the confirmation of newly recruited staff following performance and provision of all relevant documents and the necessary criminal and reference checks
- Collation of Supervisor assessment for Supervisor and Managers
- Update of staff information with our partner hospitals, records all staff medical cost, conducts investigations into medical claims and excuse duty
- Conduct institutional audit of attendance register
- Acts as custodian of all the training modules
- Acts as a custodian of Staff Statistics
- Conducts periodic staff training needs analysis; coordinates staff training events and courses
- Design and implement appropriate filling system to ensure up to date information on all staff files
- Prepare an educative monthly Adehyeman staff bulletin which will educate staff and also update them on current issues in the company
- Prepares the training plan for all the staff, revises and updates the training plan
- Coordination of training programme and informing training participants and facilitators about impending training programs
- Ensure that all staff receives complete training
- Ensured that Staff members and their immediate families are registered for NHIS and renewals done promptly
- Reports – Training, employee survey, leave etc.
Public Education Officer (NSP)
Commission on Human Right and Administrative Justice (CHRAJ) – Tema, Ghana
2009.11 - 2010.07
- Educate Schools and the general public on human right issues
- Book appointment for public education with School Heads
- Receiving verbal complaints and writing it out as reported
- Filing and registering of petitions and closed cases
- Scheduling of interview
- General administrative duties.
HR Assistant
G4S Security Services (Ghana) Ltd
2009.03 - 2009.09
- Prepared letters such as: resignation, dismissal, end of service benefits, transfer, promotion, recommendation and undertaking letters
- Scheduled interviews
- Coordinated interviews
- Ensured the availability of interview materials
- Coordinated training programmes
- Acted as the custodian of all the training materials
- Ensured the availability of training equipment and venue for the scheduled training
- Data entry of details of all newly recruited employees on the employee database (easy roster).
Education
MBA. General Management -
Guglielmo Marconi University, Italy (learning Partner: Athena Global Education)
2023-02
Bsc. Human Resource Management -
Central University College
10.2009
Secondary School Certificate -
Mfanstiman Girls Secondary School
08.2002
Student Member, level 3 -
Institute of Human Resource Management Practitioners (IHRMP) Ghana
Skills
- Communication
- Negotiation
- People Analytics
- Problem solving
- Coaching and mentoring
- Recruitment and Staffing
- Workforce Planning
- Background Checks
- Retention Strategies
- Talent Acquisition
- Compensation and Benefits
- HRIS Software
- Diversity and Inclusion
- Company Policies
- Employee Engagement
- Succession Planning
- Onboarding and Orientation
- Performance Management
Certification
- HR Analytics
- Certified Trainer
Languages
- English
- Twi (Mother Tongue)
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
HR Manager
Bboxx Ghana
2020.06 - Current
Acting HR & Admin Manager / Officer
DAC INTERNATIONAL AIRLINES (DBS PASSION AIR)
2018.04 - 2020.05
People Experience Officer
AFB (Ghana) Plc.
2015.09 - 2018.04
HR and Training Consultant
Oakleaf Training and Consulting-Tema, Ghana
2014.05 - 2015.01
HR Officer
Adehyeman Savings and Loans Ltd – Accra, Ghana
2010.08 - 2013.06
Public Education Officer (NSP)
Commission on Human Right and Administrative Justice (CHRAJ) – Tema, Ghana
2009.11 - 2010.07
HR Assistant
G4S Security Services (Ghana) Ltd
2009.03 - 2009.09
MBA. General Management -
Guglielmo Marconi University, Italy (learning Partner: Athena Global Education)
Bsc. Human Resource Management -
Central University College
Secondary School Certificate -
Mfanstiman Girls Secondary School
Student Member, level 3 -
Institute of Human Resource Management Practitioners (IHRMP) Ghana
- HR Analytics
- Certified Trainer
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